cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox desktop apps crash after upgrading to Ventura 13.1

Dropbox desktop apps crash after upgrading to Ventura 13.1

alecavo
Explorer | Level 4

On Wednesday 18th January I installed the Ventura 13.1 update on my MacBook m3 since then the Dropbox app crashes, restarted it keeps crashing every time (v 165.4.4300).

 

 

 

WhatsApp Image 2023-01-21 at 23.03.37.jpeg.

3 Replies 3

Jay
Dropbox Staff

Hi @alecavo, thanks for bringing this to our attention.

 

Are there any other error messages on that prompt, such as an error log?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

alecavo
Explorer | Level 4

no, this message only.

Hannah
Dropbox Staff

Hey @alecavo, can you try the steps in this article, to see if they help? 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    alecavo Explorer | Level 4
  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?