Re: Dropbox.exe - Bad Image

anthughes · ‎11-12-2021

Hello,

When I've loaded up my laptop today the first image is what I saw. When clicking on the desktop icon the pop up would also appear. I have since uninstalled the application (shown in image 2) however it still appears which is shown in the last image. Having run a virus scan, nothing was found. Does anybody know why this is happening or how to resolve it?

anthughes · ‎11-13-2021

Hi,

When I loaded the laptop up today, initially I got the same pop up as in the first image, although when I tried to follow the steps, I tried opening the desktop application and it seemed to work fine. I restarted the laptop and had no pop-up and has opened up fine. Thank you though for the help.

View solution in original post

Jay · ‎11-12-2021

Hi @anthughes, thanks for messaging today!

In order to ensure that the Dropbox desktop application is fully uninstalled, could you try the steps in the advanced reinstallation article without reinstalling it?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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anthughes · ‎11-13-2021

Hi,

When I loaded the laptop up today, initially I got the same pop up as in the first image, although when I tried to follow the steps, I tried opening the desktop application and it seemed to work fine. I restarted the laptop and had no pop-up and has opened up fine. Thank you though for the help.