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Dropbox files and folders take a long time to open.

Dropbox files and folders take a long time to open.

jesusgtz
Explorer | Level 3

Install Dropbox on Windows 11, but it takes a long time to open the folders and files, as if the files are not saved on the computer,
the files are synchronized,
They have no upload or download limitations,
and apparently the same thing also happens to me with the icloud folder

5 Replies 5

Megan
Dropbox Staff

Hi @jesusgtz, I'd be more than happy to help! 

 

You mentioned that your Dropbox files and folders take a long time to open. Can you check for the version of the app that you have installed on your device, and let me know? 

 

You can find this by locating your Dropbox icon on your task bar, next to your WiFi and date and hovering your mouse over it. 

 

Also, if you quit the app and try to open the same Dropbox files and folders, do you notice the same behavior?

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jesusgtz
Explorer | Level 3

the version is 174.4.5852

This only happens to files and folders that are inside the Dropbox

Hannah
Dropbox Staff

Hey @jesusgtz, sorry to jump in here and thanks for the update.

 

Does this happen when your files are already available offline (green check mark) or when they're online-only (gray cloud icon)?

 

Also, did you try Megan's suggestion about quitting the Dropbox app, to see if the issue persists with the app closed?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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jesusgtz
Explorer | Level 3

This happens when it is available offline (green check mark)

Yes, I already tried Megan's suggestion, and I also uninstalled it and then reinstalled it again, and the same thing happens to me

 

Hannah
Dropbox Staff

So this happens even with the app closed, right @jesusgtz? This would indicate that it's not a Dropbox related issue, but let's continue working on this.

 

When did you notice that this behavior started? Was it after some kind of update on your computer?

 

And I assume you've restarted the computer since it started happening, correct?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Hannah Dropbox Staff
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    jesusgtz Explorer | Level 3
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    Megan Dropbox Staff
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