Dropbox freezes both on Mac and Windows

[yogesh chettiyar]

my drop box gets stuck and freeze in windows and mac both. by this name my account register [removed per Community Guidelines].it gets freeze. try to find out the specific reason and solution.

[Nancy]

Welcome to the forum, @yogesh chettiyar! Hope you’re well.

Just to clarify, is syncing stuck on both your computers, or are you trying to navigate through your Dropbox files, and your File Explorer/Finder freezes instead?

Feel free to send me any screenshots you believe may help, and we’ll check this together. 

Also, I'd like to know the OS versions of your computers, as well as the app versions of the Dropbox app you’ve installed on them.

Keep me updated.

[yogesh chettiyar]

Hey Nancy, Thank for your support. The issue is switching between the files, I have folder of PDF document through which I have to switching from one pdf to other pdf document when I try to close the pdf the dropbox website consumes my ram memory and make the page unresponsive now here I'm left with only  2 options I have to wait or exit the page 

[Megan]

Hi @yogesh chettiyar, sorry to jump in here! 

Is it safe to say that you're using our website in order to do that? 

Does this happen only with that specific folder or other ones too? 

[yogesh chettiyar]

Yes Im using the website and the issue prevails in all other folders also

[Megan]

Hey @yogesh chettiyar, does this happen on a specific browser? 

Would you mind clearing your browser's cache, and also trying a different browser, just to check the behavior there? 

Thank you!