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Dropbox freezing explorer

Dropbox freezing explorer

raydognuts
Explorer | Level 3

If I attempt to access ANY files or folders in my local dropbox folder, Windows explorer will freeze. 

 

I see that this is a common problem and I've read many of the threads detailing it. However, none of the solutions I've tried have helped.

 

I am able to access my files temporarily after reinstalling dropbox (and of course, prior to reinstallation) but this is only temporary. 

 

Within a few days, the problem returns.

 

 

7 Replies 7

Walter
Dropbox Staff

Hi there @raydognuts, sorry to hear you're having issues with this.

 

Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray?

 

Any additional information is more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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raydognuts
Explorer | Level 3

Well, at the moment it's working because I uninstalled and reinstalled the app between posting the problem and now. 

 

I had to work and that was the only way to get access to my dropbox files. 

 

It will happen again, though, and I can answer the app status question then.

 

In the meantime, I'm working on Windows 11. 

 

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name HOMEPC
System Manufacturer HP
System Model HP Desktop M01-F0xxx
System Type x64-based PC
System SKU 6YQ58AA#ABA
Processor AMD Ryzen 3 3200G with Radeon Vega Graphics, 3600 Mhz, 4 Core(s), 4 Logical Processor(s)

Megan
Dropbox Staff

Hi @raydognuts, in order for us to troubleshoot this further, you would need to have the app installed on your device. 

 

An important thing you'd need to keep in mind, is the amount of files that you have synced locally to the device. The performance of the app might decrease when you're using more than 300K files; which is the soft limit of our app. Could that be the case? 

 

An antivirus, VPN or your firewall activity might also interfere. 

 

Feel free to give us a nudge once you install the app, and we'll be more than happy to investigate further! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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raydognuts
Explorer | Level 3

Current count is 191,272 files. 

 

This number may not have been exactly the same when the problem occurred but it would have been similar.

Walter
Dropbox Staff

Have you tried giving the app enough time to finish syncing all of your files and state 'up to date' @raydognuts ?

 

You can speed up the syncing process by adjusting your bandwidth settings from the app's preferences if needed. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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raydognuts
Explorer | Level 3

Yes. This happens between two and three days after reinstalling the app. That should be enough time for everything to sync, I'd guess.

 

Megan
Dropbox Staff

Hi @raydognuts, can you clarify the app's syncing status at the moment, and if you noticed the same behavior after re-installing it? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    raydognuts Explorer | Level 3
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    Walter Dropbox Staff
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