cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox installer failed to start message being received when I try to install

Dropbox installer failed to start message being received when I try to install

bwessel
Explorer | Level 4

I have a new laptop with Windows 11.  i have been using Dropbox for many years on my old laptop.  Now need to install the free version on my new laptop. 

Keep getting same error message "Dropbox installed failed to start". 

1 Reply 1

Megan
Dropbox Staff

Hey @bwessel, let's jump right into this!

 

Often, the antivirus (not only your firewall) or security software on your computer will block Dropbox from completing the install or startup process. To check if this is the culprit there, follow these steps:

 

Temporarily disable any antivirus or security programs on your computer. Reinstall the Dropbox application using our offline installer.


If you still get the same result let me know. Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?