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Dropbox installer won't open on 2021 Macbook M1 Max

Dropbox installer won't open on 2021 Macbook M1 Max

samcent
Helpful | Level 5
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Attempting to download the Dropbox app onto my new macbook pro M1 Max and the .dmg does nothing when I click it.

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @samcent, thanks for letting us know about this. 

Can you first check that you have all the minimum system requirements to install the Dropbox application on your computer?

If you do, please restart your computer and try again. If it still doesn't work, try from this link instead.

Let me know how it goes!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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6 Replies 6

Hannah
Dropbox Staff
Go to solution

Hey @samcent, thanks for letting us know about this. 

Can you first check that you have all the minimum system requirements to install the Dropbox application on your computer?

If you do, please restart your computer and try again. If it still doesn't work, try from this link instead.

Let me know how it goes!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

samcent
Helpful | Level 5
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Thanks Hannah! The link you provided worked.

Hannah
Dropbox Staff
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That's perfect, Sam, and thanks for keeping me updated!

If you have any more questions, make sure to let us know. 

Happy new year! 🙂

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

J_F_G
New member | Level 2
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Why the H*LL wouldn't Dropbox have a utility or notice FOR THE USER TO VERIFY, before you let us download something that may not work on our system.  Also, MacBook components are well-known and essentially fixed per model release -- it should be easy enough for Dropbox to state what models/years the current version of dropbox is compatible back to, and link to alternate past versions if an older Mac needs a past version.

FaithW
New member | Level 2
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I had the exact same issue and the link worked for me, too! Thank you!

jl1252u1wd
New member | Level 2
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Same exact problem here with brand new MBP 14". Really difficult to understand how can there be such problems with standard industry tools used together everyday by countless offices and users worldwide. The download link above with offline installer worked. THANKS to universe.

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    jl1252u1wd New member | Level 2
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    FaithW New member | Level 2
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    Hannah Dropbox Staff
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