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Dropbox is installed on one user profile but other profiles get a pop-up to sign in to Dropbox

Dropbox is installed on one user profile but other profiles get a pop-up to sign in to Dropbox

Bdavi
Explorer | Level 3
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I'm on a Windows 10 PC that uses multiple Windows accounts (local accounts, it if matters).

 

The Dropbox installer doesn't give the usual choice between setting it up for "all users"  or "current user".

 

As a result, the user who wants Dropbox is happy. But all the other users gets a popup *every time* they log in to Windows, asking them to sign into Dropbox and complete the installation. These users have no interest in Dropbox.

 

Is there any way to get rid of the popup for the additional users?

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@Bdavi wrote:

Is there any way to get rid of the popup for the additional users?


Disable the startup of Dropbox for all users in Windows Settings, then create your own shortcut for Dropbox and place it in the Startup folder within your own user profile. See the following thread for more information:

 

View solution in original post

8 Replies 8

Hannah
Dropbox Staff
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Hey @Bdavi, thanks for reaching out to us.

 

Would you mind sending us a screenshot of one of those pop-ups?

 

Does the Dropbox app work/sync as normal on the one user's profile?

 

Let me know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Bdavi
Explorer | Level 3
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Hi Hannah,

Dropbox is syncing and working normally for the one user who needs it.

Here's a screenshot of what the other users see every time they log in to Windows.

WycaRA0qKp.png

Hannah
Dropbox Staff
Go to solution

Thanks for the screenshot, @Bdavi!

 

If the users that are not using the Dropbox app, check their system tray (even the hidden icons), do they see a small Dropbox icon?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Bdavi
Explorer | Level 3
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Sorry for the delay. Yes, the non-Dropbox users do have the icon in their tray. Hovering over the icon gives the message "Waiting to be linked to a Dropbox account." Clicking the icon brings up a screen with "Welcome to Dropbox. Please sign in to continue."

Hannah
Dropbox Staff
Go to solution

Thanks for that, @Bdavi.

 

So, if they click on the Dropbox icon I mentioned, do they see a gear icon at the top right?

 

And if they click on the gear icon, do they see a "preferences" option?

 

If they do, ask them to uncheck the "Start Dropbox on system startup" setting in the "general" tab of the preferences and let me know how that goes, if it affects the user that's actually using Dropbox, etc.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Bdavi
Explorer | Level 3
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Tried that, no joy. The gear icon takes me to preferences. But at that point, I only have 2 choices - general (language) and network (custom proxy).

Rich
Super User II
Go to solution

@Bdavi wrote:

Is there any way to get rid of the popup for the additional users?


Disable the startup of Dropbox for all users in Windows Settings, then create your own shortcut for Dropbox and place it in the Startup folder within your own user profile. See the following thread for more information:

 

Bdavi
Explorer | Level 3
Go to solution

OK, that'll work.

 

However, it's not typical for software to have this problem, and I hope Dropbox will consider adding it to their bug/enhancement list.

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    Bdavi Explorer | Level 3
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    Rich Super User II
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    Hannah Dropbox Staff
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