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Dropbox is not loading on my Mac.

Dropbox is not loading on my Mac.

JasminV
New member | Level 2

The dropbox curser just spins, and spins and spins. It is the only software that is giving me troubles on my mac. It started 2 days ago. I have signed out signed back into the software. I have rebooted the computer. The issue continues. 

3 Replies 3

Megan
Dropbox Staff

Hi @JasminV, let's jump right into this! 

 

Does this happen when you access our website, or when using our desktop app? 

 

Do you happen to have some screenshots, in order for us to have a visual too? 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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JasminV
New member | Level 2

Screenshot 2023-11-29 at 4.05.22 PM.png

This is the error message is receive after it finally stops spinning. 

Hannah
Dropbox Staff

Hey @JasminV, sorry to jump in here.

 

Have you tried a different browser or a private browsing/incognito window, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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Top contributors to this post

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    Hannah Dropbox Staff
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    JasminV New member | Level 2
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    Megan Dropbox Staff
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