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Re: Dropbox not syncing (Windows 11)

Dropbox not syncing (Windows 11)

Jelle_dejong
Explorer | Level 4

I set up a new computer for my wife.  Installed Windows 11 while I was at it and of course installed Dropbox as she has all her personal and work files on it.  Simply cannot work without Dropbox.  Dropbox appeared to install fine but ... once up and running it is simply not syncing.  The icon in the tray shows it is syncing and when I hover my mouse over it, it says is is syncing but to no avail.  No files show up in my Dropbox folder in File Explorer so for now we are using the old computer.

Does anybody have any suggestions?  I have done all the obvious:
1 - Turned off the firewall and virus protection
2 - Uninstalled and reinstalled
3 - Turned off the computer and turned it on again
4 - Left the computer alone for a while hoping it would figure it out
5 - Went through the whole advanced re-installing as shown on the Dropbox website (going as far as deleting folders in the regedit etc.)

And after all this ... still not syncing!  Don't know what to do anymore about this!

Anybody have any suggestions?

15 Replies 15

Walter
Dropbox Staff
Hey @Robert Kiejdan, sorry to hear about your syncing issue.

You mentioned poor support in your post. Could you share your ticket ID if you've been in touch with our Support team already?

Otherwise, please provide some additional information about the problem you're facing so that we can assist further. 

Also, thanks for your update @Jelle_dejong - I'm glad to hear this was resolved for you. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Robert Kiejdan
New member | Level 2

Ticket #15672941: DB: DB will not start up on desktop

Hi,

This is an automated response to your Dropbox support request.

There’s an update on your support ticket from Morgan, the agent working with you on your support request.

Megan
Dropbox Staff

Thank you for the extra info @Robert Kiejdan!

I can see you've been in contact with our agents, and they even responded back to you earlier today.

They continue their troubleshooting on their end, in order to provide as much help as possible.

Were you able to check their reply on your end? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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nearbae
Explorer | Level 3

thHi Jeje, Could you please tell me how to solve this? I Have same problem here. thank you in advance

 

MichelleDolley
New member | Level 2
Having the same problem with my computer. Not sharing my files, but other computer is sharing their files with iPad/iPhone, other Windows computer OK, but I can't see them.
[email removed as per Community Guidelines] Dropbox Plus account

Megan
Dropbox Staff
Hi @MichelleDolley, how are you today? 

It's not clear to me what the problem is on your end. Do you add content inside your Dropbox folder on your computer, but you can't see it on other devices?

Feel free to also share your syncing status with me. You can have a look at this Help Center article in the meantime.  

Let me know more, and we'll take it from there.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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