Dropbox unexpectedly quit on Mac

[cme2]

I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS Ventura(13.1 (22C65) Intel. Anyone else having issues?

[Nancy]

Welcome back to the forum, @cme2!

Did you start having this issue after an update on your device/Dropbox app perhaps? 

What’s the current app version that your Dropbox app is running?

Let me know, and we’ll take it from there.

[cme2 · Accepted solution]

I manually installed 168.2.466 and the app seems stable now. 

[rmundell]

How do you do that if Dropbox wont stay open? I have the same problem.

[Walter]

Hey @rmundell, could you clarify the version of the Dropbox desktop app installed on your computer at the moment and your computer's OS version?

[rmundell]

my Macbook is using ventura 13.4.1. The dropbox version is181.4.5678

[rmundell]

a few minutes after starting, i get an error saying that dropbox unexpectedly quit. I have tried reinstalling it, but get the same message. This only happens on my Macbook Pro. it runs fine on the windows computers, but doesnt show any of the files i have saved from my macbook.

[Hannah]

Thanks for the update here, @rmundell.

Can you take a look at the troubleshooting steps for this error here, to see if anything helps?

[rmundell]

hi Hannah,

I had already worked through the steps on that page before i posted in the community forum. 

thanks,

Roger

[Jay]

Hi @rmundell, thanks for the info. I'd recommend contacting the support team directly for them to assist further on this matter.