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Dropox on MAC unable to start

Dropox on MAC unable to start

nosense
Explorer | Level 3

Hi, I removed drobox from my MAC book Air M2 with MacOS Ventura 13.2.1 (22D68).

I tryed to removed all folder on Library which I could find.

I downloaded a full app new from DB website.

Installation ran good, no error.

When I launch app unfortunately the APP is popping on topbar but remain on "start-up in progress" phase for a minute and then a message error appear.

Here the text translated:

Unable to start Dropbox.
This may be a temporary error. Restart Dropbox.
For more information, click the help button.

And there is a link for a log file which I reported here:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 169.4.5684
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 9809ca61-1d0d-5b47-b275-46afb5aa6a1b
pid: 1017
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='macairdesign', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='JOHN SMITH', pw_dir='/Users/macairdesign', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='macairdesign', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='JOHN SMITH', pw_dir='/Users/macairdesign', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'macairdesign'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'macairdesign'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/macairdesign'
appdata: '/Users/macairdesign/.dropbox/instance4'
         real_path='/Users/macairdesign/.dropbox/instance4'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/macairdesign/Library/CloudStorage/Dropbox'
              real_path='/Users/macairdesign/Library/CloudStorage/Dropbox'
                    not found
              parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/s3/tv9tp55x1x77tf2sdqvspysw0000gn/T'
         real_path='/private/var/folders/s3/tv9tp55x1x77tf2sdqvspysw0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 5185, in _setup_root_for_account
  File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
  File "dropbox/foundation/futures/basic.pyc", line 853, in result
  File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Non è stato trovato nessun provider di file con l'identificatore “com.getdropbox.dropbox.fileprovider/f7f18765-0acf-4a22-a8b7-b8918fdef50c”." UserInfo={NSLocalizedDescription=Non è stato trovato nessun provider di file con l'identificatore “com.getdropbox.dropbox.fileprovider/f7f18765-0acf-4a22-a8b7-b8918fdef50c”.}
 
Somebody can help me?
 
thanks
 
John

 

 

9 Replies 9

Megan
Dropbox Staff

Hi @nosense, thanks for posting here today! 

 

Can I send you an email, in order for us to have a closer look into this start-up error you're receiving? 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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nosense
Explorer | Level 3
Hi Megan
Yes of course.
I hope you can get my email from the account.
Let me know
Br
Stefano

Jay
Dropbox Staff

Hi @nosense, before we continue, have you fully shut down and rebooted the Mac more than once when this issue occurred, instead of putting it into sleep mode?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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nosense
Explorer | Level 3
Hi, yes off course I did it and I followed before each reboot all indications I could find on the different discussions existing here on the community.
Nothing worked out unfortunately.
Thanks fir the support

Jay
Dropbox Staff

Thanks, I've sent you an email, please could you reply to it when you get a chance!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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nosense
Explorer | Level 3
Loading

Hello 

I didn't get any email. not even in spam.

But I got notifications by email every time somebody write an answer on this discussion.

Let me know

best

 

Stefano

Megan
Dropbox Staff

Hi @nosense, I just tried to reach out again via email. 

 

Can you check your Community-linked email address for my communication?


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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nosense
Explorer | Level 3

Now i got your email and just replied to confirm I am the owner of the email account.

 

Megan
Dropbox Staff

Awesome @nosense

 

I'll get back to you in a moment! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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