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Error during installation of the app.

Error during installation of the app.

msagencyauditing
New member | Level 2

hi, we tryng to install dropboxx app on pc but we make this:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 172.4.7555
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 5be2e502-0a93-4d89-9de8-d8d7c7ff227d
pid: 11588
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.733.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.733.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\MS\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\MS\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\MS\\Dropbox'
real_path='C:\\Users\\MS\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\172.4.7555\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\172.4.7555\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\MS\AppData\Local\Temp
TEMP: C:\Users\MS\AppData\Local\Temp
tempdir: 'C:\\Users\\MS\\AppData\\Local\\Temp'
real_path='C:\\Users\\MS\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 823, in wrapper
File "dropbox\client\main.pyc", line 6348, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 306, in _wrapped
File "dropbox\client\main.pyc", line 5890, in _init_components_for_account
File "dropbox\client\main.pyc", line 5814, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 155, in make_sync_engine
dropbox.sync_engine_boundary.exceptions.IncompleteMigrationException: C:\Users\MS\Dropbox\.dropbox-relocate3640a06ba127

1 Reply 1

Megan
Dropbox Staff

Hi @msagencyauditing, welcome to our Community! 

 

In regards to the error you posted, could you try following these steps, in order to perform an advanced re-install? 

 

Keep me posted on the results! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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