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Error in Dropbox after updating to Monterey

Error in Dropbox after updating to Monterey

Jake1173
New member | Level 2
bn.BUILD_KEY: Dropbox
bn.VERSION: 168.4.4802
bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
bn.is_frozen: True
machine_id: d2fa3ec1-f09f-597a-9984-5389271f6c01
pid: 26428
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='jakegacus', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jake Gacus', pw_dir='/Users/jakegacus', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='jakegacus', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jake Gacus', pw_dir='/Users/jakegacus', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_avastsecurelinekillswitch', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_avastsecurelinekillswitch', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/jakegacus'
appdata: '/Users/jakegacus/.dropbox/instance2'
         real_path='/Users/jakegacus/.dropbox/instance2'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/jakegacus/Dropbox'
              real_path='/Users/jakegacus/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/1s/7y2yxzmx14gd78b7y1mlvkjr0000gn/T'
         real_path='/private/var/folders/1s/7y2yxzmx14gd78b7y1mlvkjr0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 819, in wrapper
  File "dropbox/client/main.pyc", line 6306, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 306, in _wrapped
  File "dropbox/client/main.pyc", line 5848, in _init_components_for_account
  File "dropbox/client/main.pyc", line 5772, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 282, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 192, in __init__
  File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__
  File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client
  File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__
  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"

 

1 Reply 1

Megan
Dropbox Staff

Hi @Jake1173, I hope you're doing well! 

 

In regards to the error you get when you're trying to start-up the app, can you try to perform an advanced re-install using the steps mentioned here

 

Keep me posted on the results!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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