How to turn off comment email notifications from Dropbox Replay?

[gl6]

Hello,

I can't see how to turn off email notifications for comments on Replay videos. I'm getting an email for every single comment my team- members make! Any pointers?

Thanks!

[Megan]

Hi there, @gl6, how are you today? 

Can I ask if you see any way to disable Replay email notifications when you access your account's settings here? 

Let me know! 

[gl6]

Hey Megan,

No there isn't an option in the notifications settings - i've unticked all boxes and still receive Replay notification emails!

Thanks,

Grace

[Alejandro M.]

Hi! as a suggestion, even if the option were there on the account's settings I believe this shouldn't be there at the account's level, or at least that should be a secondary filter option for the user itself.

If/when me or someone is adding comments and annotating along the video it should allow for a 'silent' work through and not spam everybody added to the video's project for every single comment or activity done on it, it should have a "notify members" checkbox somewhere.

[setterstudios]

Similarly When I write a reply comment on one of the comments left by a client by clicking “reply”. The person who wrote the initial comment as well as all others who have clicked “reply” to that comment should receive an email notification that I replied to their comment. But i agree with the previous comment that I don’t want to become a spammer. It’d be awesome to leave all my comments the click a send my comments button or an I'm done commenting button. Only then do people get a single email with all of my comments grouped in it from that session of comments. This should ONLY apply when the other user is not watching live as well. As long as they are not watching live and the client enters their email address when they join as a guest OR if they have an existing dropbox account this should be the default process of getting notified when a reply is made on their comment.

[ByFabianB]

If you look at the bottom of the notification email you'll notice this line.

To control which emails we send to you, go to manage your subscription and notification settings , or click here to unsubscribe .

Once you click on it, it will take you to the right place.

You'll have a lot of options, I still don't know what it what but you can experiment. I think the ones with the arrows are the ones you need to untick.

Hope the photos help. Let me know how you get on.

[gl6]

Hey,

Thanks for your help but this setting only applies to notifications from the Dropbox Community. My question was relating specifically to Replay email notifications.

G

[MaartenB]

I tried Replay in the hope that I can limit the amount of feedback via email and have a more streamlined approach. But if I get an email for each and every comment, then that defeats the purpose. Love the functionality of Replay, though, much appreciated.

[Jimochi]

I've been searching for an answer for hours believing it can't be uncontrollable.  Hope Dropbox fixes this or somebody knows the solution. Thanks for posting this super important question !

[Atiba]

Hi, Thanks for your feedback! The Replay team understands your frustration. We are actively working to address the issue with email notifications. Future updates will include: 

• Lessening the frequency of emails by batching your replay notifications into one email.
• Giving users more control of what email notifications they receive.
• New look of email notifications that include more context of each notification.

Please stay up to date with our monthly product updates in our What’s New section at the top-right of the Replay page (link).