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I can't reset my password for Dropbox Passwords

I can't reset my password for Dropbox Passwords

moverl
Helpful | Level 7

When I ask for a reset of my password to Dropbox Passwords they write that they will send a reset email Firefox Ubuntu. I doesnt appear in my email and neither in my spam filter and I have added noreply@dropbox.cpm to my contacts. Where shpuld I look for the message?

all the best from  Morten

[email removed as per Community Guidelines

22 Replies 22

Megan
Dropbox Staff

Hi @moverl, welcome to our Community! 

 

Have you by any chance tried using a different browser, or an incognito tab on your current one? 

 

Also, do you have access to the email address linked to your Passwords account? 

 

Let me know more, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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moverl
Helpful | Level 7

Hi Megan!

Thank you for your reply!

I have access to the email connected to dropbox: [email removed as per Community Guidelines

and I have downloaded Google Chrome for my PC with Ubuntu 22.04 OS.

This is the answer I get (in danish) when I try to reset my password for Dropbox Passwords:

"Look for a message on "Firefox Ubuntu"
We just need to make sure you're you before we sync the passwords you've added.
We finish the installation once you have authenticated on Firefox Ubuntu.
Didn't get the message? Send message again"

Still no respond?

Megan
Dropbox Staff

Hey @moverl, do you think it'd be possible to send me a screenshot of the error message in English? 

 

I'd mostly appreciate it, thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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moverl
Helpful | Level 7

"Look for a message on "Firefox Ubuntu"
We just need to make sure you're you before we sync the passwords you've added.
We finish the installation once you have authenticated on Firefox Ubuntu.
Didn't get the message? Send message again"

Jay
Dropbox Staff

Hi @moverl, just to let you know that the email address should be no-reply@dropbox.com. Could you check that this is the correct spelling you have in the spam filter?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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moverl
Helpful | Level 7

Checked email is ok!

Hannah
Dropbox Staff

Hey @moverl, sorry to jump in here as well, but would you mind clarifying which password you're trying to reset?

 

Passwords should be using the email and password connected to your Dropbox account, is that the password you're trying to reset? To your Dropbox account?

 

If that's the case and if checking your spam folder and adding no-reply@dropbox.com to your email contacts didn't help, can we send you an email, so we can look into this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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moverl
Helpful | Level 7

I can access my Dropbox account, but not my account to Dropbox Passwords account.

Please send me and email.

Morten

Megan
Dropbox Staff

Hi @moverl, I just sent you an email. 

 

I'll see you there. Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

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    Megan Dropbox Staff
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    moverl Helpful | Level 7
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    Nancy Dropbox Staff
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