Apps and Installations
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Hello Dropbox community,
I was prompted by the Dropbox app to install a new version for Mac and canceled the installation process (or rather, did not start the download, only read the info given after clicking on "start now"). Now the app does not show me the update button anymore. Do I need to uninstall and re-install the app?
Any helpful tips are greatly appreciated - thank you!
Ayoka
Hey @AyokaK, sorry to jump in!
I'm happy to see that the issue has resolved itself, but of course, if you come across this issue again, or if you need further help, let us know.
Have a great weekend and happy holidays!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @AyokaK, thanks for posting on our Community!
Could you sign out and back into Dropbox through the desktop app's preferences and let us know how it goes?
You should see the dialog asking you to try the Beta experience again.
Hope this helps!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi Walter,
thank you for your help.
The problem already fixed itself: After restarting my computer the following day the update button was back in place...
But good to know I could try logging out and in again if I have a similar problem sometime.
I will update in the next few days hoping to find the folder again afterwards (wasn't quite sure where it will be once it's not located in favorites anymore...That's why I canceled the update and decided to do it when I have time to look for it afterwards.)
Happy holidays!
Ayoka
Hey @AyokaK, sorry to jump in!
I'm happy to see that the issue has resolved itself, but of course, if you come across this issue again, or if you need further help, let us know.
Have a great weekend and happy holidays!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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