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I keep seeing the File Provider update message. How do I turn it off?

I keep seeing the File Provider update message. How do I turn it off?

boxlikeapig
New member | Level 2

DropBox consistently badges their app and tries to sell me on this lame feature. How do I stop it from just constantly badging? I dismiss it and it just comes back again. It makes it pretty clear that DropBox doesn't care about its users or their experience but whatever. A solution to me is not including "Just use the feature" I just want it not to bother me all the time.

 

Screenshot 2024-05-31 at 5.36.08 PM.png

5 Replies 5

Megan
Dropbox Staff

Sorry to hear this, @boxlikeapig. Let’s have a look.

 

I'm afraid there's no way to avoid receiving this pop-up, but let's check together.

 

When did this start happening?

 

What I’d like you to do is open your Dropbox app preferences, and go to your Sync tab. Please send me a screenshot of the Dropbox folder location that shows there.

 

Let me know, and we’ll take it from there.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Robert K.62
Helpful | Level 5

Hi Megan,

 

Droptox doesn't bother me on my macbook air, but I have the same problem on my Mac mini. It is absolutely annoying having to click this message away every time I login.

Why does it keep popping up on one computer, but not the other?

 

I don't want to upgrade to File System Provider, because Dropbox hasn't figured out how to do LAN Sync yet, which is essential for me on my limited Internet connection. 

 

Also, syncing something that is on a LAN via Dropbox servers is highly inefficient and bad for the planet. Why aren't your developers thinking of this?

 

Any help with getting rid of this message is much appreciated.

 

Best regards,

 

Robert

PS: Here are two screenshots of the sync settings of the mac mini and the macbook air. Settings are identical.

 

2024-06-11_22-06-23.png

 

2024-06-11_22-05-39.png

Nancy
Dropbox Staff

Hey Robert. As Megan mentioned above, there’s no way to stop these notifications from popping up, if your device is eligible for the File Provider update.

 

However, since I understand you don’t wish to upgrade to it yet, I’ve forwarded your comments and feedback to our team, so that they can see them, as well.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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fhap13
Explorer | Level 4

Hi,

After about five upgrade cycles, I stopped getting the upgrade message. Now, though, I have two Dropboxes with almost the same contents on one computer, so I'm not sure if my problems are worse or just the same with the Update, which did not work for me. 

Nancy
Dropbox Staff

Hey @fhap13. Can you open the two Dropbox folders you’re seeing now and let me know which one of them shows syncing icons next to your files? 

 

Also, which folder path is the same as the one you see under your app preferences > Sync tab?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    fhap13 Explorer | Level 4
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    Robert K.62 Helpful | Level 5
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    Megan Dropbox Staff
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