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I see two identical Dropbox folders, can I safely delete one?

I see two identical Dropbox folders, can I safely delete one?

ozstar
Explorer | Level 4

Hi,

 

In Win 10 x64 I see I have a normal Dropbox Folder plus in my primary C: drive I see another Dropbox folder with exactly the same as in the other folder. 117 items. 200 GB

 

This is not in any of my other devices, just this one.

 

Which one can I delete and how can I change it in Settings if that is where it was instigated.

 

Thanks

 

oz

5 Replies 5

Jackson
Dropbox Staff

Hi @ozstar, thank you for posting!

 

You can check the current path of the Dropbox folder, by accessing the Desktop app's preferences, and going to the sync tab.

 

You can see the path, on the bottom of the tab.

 

Could you send us a screenshot of that, and also one for each of the Dropbox folders?

 

With this information, we will be able to help you further!


Jackson
Community Moderator @ Dropbox
dropbox.com/support


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ozstar
Explorer | Level 4

I see in Prefs that the C:/My/Droipbox is selected.  I don't know how as I just want it at the top of the Explorer tree as normal.

 

I attach screen shots of Explorer DP and C:\My\Dropbox

 

oz

 

PrefsPrefs

 

DP in C: Drive - Not wantedDP in C: Drive - Not wanted

 

DP in Explorer tree - wantedDP in Explorer tree - wanted

 

Both DP Folders in ExplorerBoth DP Folders in Explorer

 

Jackson
Dropbox Staff

Thanks for the screenshots @ozstar!

 

In the second screenshot, you see the Dropbox folder, where it is located in your hard drive.

 

In the third screenshot, it is a shortcut of the same folder, on the quick access menu.

 

So, it is not safe to delete the folder on C:\My\Dropbox.

 

Hope that helps!


Jackson
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

ozstar
Explorer | Level 4

So the Dropbox entry in top of the Explorer tree is NOT a folder. 

 

It is the shortcut to the C:/My/Dropbox folder.

 

Is that correct?

Jackson
Dropbox Staff

Yes, that is entirely correct!

 

Let us know if anything else comes up.


Jackson
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    ozstar Explorer | Level 4
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