Impossible to double click icon when its placed in the secondary system tray area

[mike406]

This recording should illustrate the issue pretty well: https://gyazo.com/4aa821ca45b2cc1359432fc5f6c0f8c0

[Vernon]

Hi @mike406,

Welcome to our community.

The normal behavior should be as following:

a) 1 click ---> Opens menu

b) 2 clicks -> Open Dropbox folder.

What is being displayed on the video though, seems like an unusual behavior. Can you please try re-installing the app and see if the issue persists?

Thanks in advance.

[Rich]

Seems to be working fine for me. I'd reinstall the Dropbox client, as Vernon suggested.

[Jay]

Keep us posted with any updates after you reinstall the app!

[mike406]

Issue does persist - I have a very fast PC, I believe it's loading the little window before I'm able to fire off the second click. Slower computers will not run into this timing issue. The solution for this would be for the developers to program the small Dropbox window to open relative to where the icon is located rather than an absolute position. This way it won't cover the cursor when trying to double click the icon.

[mike406]

Bump - This needs to be forwarded to Dropbox development team

[Rich]

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mike406 wrote:

Bump - This needs to be forwarded to Dropbox development team

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Then you should open a ticket with Support so they can look into it.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

[mike406]

Thank you, I was having issues trying to find where to open a ticket

[Vernon]

Hi @mike406,

If you want, send us here the ticket ID so we can locate the case and follow up.

Thanks in advance!

[Ross_S]

I've emailed you Mike,

Let's get this fixed!