cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Initial Mail address not availabele

Initial Mail address not availabele

Khs1
New member | Level 2

I mistakenly changed the e-mail address associated with my account after a defect in my mobile phone. However, I can't change my original email address back. When trying to do this via the account settings, the message comes up that this address is already in use and the password is incorrect. How can I change my email address anyway?

3 Replies 3

Rich
Super User II

@Khs1 wrote:

However, I can't change my original email address back. When trying to do this via the account settings, the message comes up that this address is already in use ...


The already in use message means there's already another Dropbox account using that email address, and two accounts can't have the same email.

 

Sign in to the other account, reset your password if needed, and either change the email address or delete the account if it's not needed. That will free up the email to be used on your other account.

Khs1
New member | Level 2
I'm using Dropbox in conjunction with Keepass 2.
If I change the email address, is there a risk that I will lose access to the saved passwords?

Rich
Super User II

@Khs1 wrote:
I'm using Dropbox in conjunction with Keepass 2.
If I change the email address, is there a risk that I will lose access to the saved passwords?

You'd have to ask KeePass though I doubt it would be an issue. If they're using the Dropbox API to link to your Dropbox account, the email address associated with your account shouldn't matter.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    Khs1 New member | Level 2
What do Dropbox user levels mean?