Install problem on Windows 10, the installer can't connect to the internet

[alexandrephili]

I uninstalled my dropbox and downloaded the dropbox installer.

But after executing it, it says it can't connect to the internet.

I don't understand because my internet connection works (I'm writing from this machine right now).

And also dropbox was connecting correctly before I uninstall.

2 things that I tried:

- disabling the Windows firewall, it still can't connect

- executing the installer in administrator mode, still can't connect

[Rich]

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@alexandrephili wrote:

But after executing it, it says it can't connect to the internet.

I don't understand because my internet connection works (I'm writing from this machine right now).

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Something on your computer (or network) is blocking it from connecting. Some antivirus packages have been known to cause this. Temporarily disable any firewall and antivirus that you're running, and try the installer again. Be sure to check your router for anything that could be blocking it as well.

[alexandrephili]

I don't have anything particular, no antivirus except the default security options of Windows 10.

Also, as mentioned, Dropbox was working fine just before I uninstall and attempt to reinstall.

And this is the same connection I use.

Sorry but this does not help :'(

[alexandrephili]

So I managed to find the full install link here:

https://www.dropbox.com/downloading?type=full

This does not fix the problem:

[alexandrephili]

Also it says that Dropbox has been successfully updated:

[Hannah]

Hey @alexandrephili, thanks for reaching out and sorry to see you're having this issue.

Is it possible that the proxy settings on your Dropbox app changed?

Do you have it set to 'no proxy'?

[alexandrephili]

Thank you for your idea Hannah!

Yes, that could be the problem.

It is by default on "Auto-detect" when I open the app.

But the "apply" button does not seem to respond.

Even if I change it to "no proxy", if I click on apply and leave the app and restart it, it is back in "Auto-detect" mode :'(

[Walter]

Hey @alexandrephili, sorry to jump in here, but is there any antivirus or other security software that could be causing this on your computer?

If not, you may need to perform a clean, advanced reinstall. 

Keep us posted on your progress!

[alexandrephili]

Thanks for your input Walter.

But by disabling my security settings, dropbox does not get better.

I also followed the steps mentionned about the advanced uninstall before installing, so I'm afraid this solution does not work for me.

[Megan]

Hi @alexandrephili, I'm sorry to hear the same issue persists. 

Since the previous installer gives you an error, can you please try our offline installer instead? 

Let me know in case you keep receiving an error after that.