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Installation Failed

Installation Failed

widhialasamahu
New member | Level 2

When I was Installation on my PC (windows 7) i'm getting notification "Installation failed. the dropbox installer failed to start".

Please help me! Thank you

2 Replies 2

Installation Failed

widhialasamahu
New member | Level 2

When I was Installation on my PC (windows 7) i'm getting notification "Installation failed. the dropbox installer failed to start".

 

Re: Installation Failed

Walter
Dropboxer

Hey there @widhialasamahu, sorry to hear you're having issues with this.

 

May I ask if you have the security update KB3033929 installed on your computer? 

 

Can you maybe send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, if you happen to be running an antivirus, VPN or firewall on the affected machine, could you temporarily disable them and try the offline installer from this page?

 

Let me know of any updates!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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