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Issue on windows app login

Issue on windows app login

newmember
New member | Level 2

I have been unable to log in to Windows apps since yesterday. Whenever I try to log in, I receive an error message stating, There was a problem completing this request. I attempted to log in using various PCs, including a new one, but encountered the same error. I even tried using a different Dropbox account, but the issue persisted. It appears that there is a problem on Dropbox's end. I can still log in through any browser without any difficulties. Please someone help me..

 Screenshot : link removed

5 Replies 5

Mark
Super User II

Can you sign in on website?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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newmember
New member | Level 2

Yes.

Thangnguyen0305
New member | Level 2

Hi. I reinstalled my windows then i must reinstalled dropbox app. So i don't received a verify email to get a code. I try to resend but nothing more. What can i do now?

Megan
Dropbox Staff

Hi @newmember, let's jump right into this! 

 

Since you can access your account online, could you check your Security page, and let me know how many active devices you have? 

 

Is it possible that you're on a Basic account, and that you've exceeded the limit of 3 devices

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Megan
Dropbox Staff

Hey @Thangnguyen0305, let's jump right into this! 

 

If you try to access your account online, are you able to do so? As for the code, have you also checked your junk/spam folder, for any emails there? 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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Top contributors to this post

  • User avatar
    Megan Dropbox Staff
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    Thangnguyen0305 New member | Level 2
  • User avatar
    newmember New member | Level 2
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    Mark Super User II
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