Latest Dropbox update is causing Windows 10 File Explorer to hang

[bn]

Sorry, I should've been more clear. If Dropbox is installed but not running, does the problem still occur? I'd assume yes, but would like to double-check. Thanks!

[odahviing]

Yes

If dropbox installed and not running, it is still hanged the file explorer.

Only complate uninstalled fix it.

[bn]

Odahviig, if you would be so kind as to try a stable build (v13) again and see if this is still an issue (as I changed some configuration on our end), it'd really help us debug. Thanks!

[odahviing]

Hey,

Just downloaded it again, version: v13.4.21
On my first try, without even log to the application, I got 30 second hang to file explorer,
Every time I launch it, hangs.
No issues on save as (few minutes testing)

Have this log (don't think its relevant)
Error 11/7/2016 10:11:35 PM DbxSvc 320 (3)
<Data>(-2145452013) The system could not find the filter specified. </Data>

Let me know if you need me to look on something
deleting again 😞

[bn]

Can you restart file explorer by right-clicking on Windows Explorer in the task manager and selectin restart? Thanks so much for your help!

[odahviing]

Hey, I did several tests

1) If you open file explorer and then do restart - it seems to help, the process then will start without delays, although it does happens some time (2 times out of 15 tries +-)

2) If you close all file explorers and open new one - Hangs - like nothing change

3) Still have issues on hangs file "viewing files and folders" and doing actions in any case for instance going inside a folder copy paste and leave will prob get hanged

[odahviing]

Any update?
I really want to install Dropbox again.

[odahviing]

Hey,

Stable Build 14.4.19 Fixed the problem finally.
It has several other bugs, but I will open in a different thread.

[Ady Kini]

Explorer hangs when I create a new folder. This is when Dropbox is installed. Happens all the time. Windows 10 Pro 14393.576

[bn]

Hi Ady,

Thanks for the report. We should be rolling out a new stable build in the next few days that may address this -- can you upgrade, restart Explorer and let us know if things improve? Alternatively, you can download a beta build (17.3.* ) now, too, as it's pretty much the same code.

Cheers,

Ben