Thanks for getting in touch here, I'd be glad to follow-up on your request!
First of all, keep in mind that I’ve located your open support ticket and I could see that my colleague has been awaiting your email back so that you troubleshoot together. At your convenience, could you check your inbox for their message and let me know if you have any issues locating the reply, so that I make sure that you receive it again?
Also, I have made sure to transfer over any additional information there, so that we have all relevant details on one email chain.
Thanks again for your patience and cooperation on the matter.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]
Community Moderator @ Dropbox
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