Latest Mac update preventing Dropbox from opening

[pvanallen]

I saw this issue on another string but didn't see the solution. Since updating my mac to Monterey 12.3.1 my dropbox app won't open.

I tried downloading the app and re-installing but that did not work.

[Hannah]

Hey @pvanallen, thanks for bringing this to our attention today.

Are you getting some kind of error message, when trying to open the app? Or is it not responding at all?

Do you have a Dropbox icon in your menu bar? And what do you see when you hover your mouse over it?

Let me know and we'll take it from there.

[Rich K.4]

I receive warning messages from Apple over the last two days saying that I need to contact Dropbox and alert them to the fact that Dropbox would not work after the new monterey update .

I saw that the update was schedule to go live this night but I was able to cancel it before I triggered any problems with Dropbox

Has Dropbox made any announcement on this matter?

[Rich K.4]

Got an message from apple warning me about the issue and askwkbg me to cjbtqcr drop box
So I cancelled the monterey update

It’s not worth it

[Rich K.4]

Hi @Hannah

Last 24 hours I received messages on my Apple Mac using monterey warning me that dropbox would not work following the upcoming Monterey update. The update was scheduled to run this evening and update my system however I stopped it before it could prevent access to any of my dropbox files when I get home I will try to see and report back the precise message coming from Apple as I took a screenshot of it just in case

[Rich K.4]

Hi @Hannah

Pop-up message said “ Legacy system extension, existing software on your system loaded a system extension signed by dropbox Inc., which will be incompatible with a future version of macOS. Contact the developer for support“

Hope this helps

[Megan]

Hi @Rich K.4, sorry to jump in here! 

This message is about how a constituent of the desktop app will behave on a future release of macOS.

There is no change to the way Dropbox will work on your computer today and your data will continue to be accessible.

I hope this clarifies. 

[pvanallen]

the dropbox icon disappeared from my menu and when I try to open the application I get this message.

Couldn't start dropbox

This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, click the help button below. 

and the link then brings up this which means nothing to me ; )

bn.BUILD_KEY: Dropbox
bn.VERSION: 145.4.4921
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: 8fa50d25-2d1d-512d-9e12-be2b6d9d2d1f
pid: 8618
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='peggyvanallenimac2', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Peggy Van Allen', pw_dir='/Users/peggyvanallenimac2', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='peggyvanallenimac2', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Peggy Van Allen', pw_dir='/Users/peggyvanallenimac2', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/peggyvanallenimac2'
appdata: '/Users/peggyvanallenimac2/.dropbox/instance1'
real_path='/Users/peggyvanallenimac2/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Volumes/Fast SSD/Dropbox'
real_path='/Volumes/Fast SSD/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40775 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/q7/ll36s3px6lq1xyjy7vjqh6280000gn/T'
real_path='/private/var/folders/q7/ll36s3px6lq1xyjy7vjqh6280000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 840, in wrapper
File "dropbox/client/main.pyc", line 6653, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 311, in _wrapped
File "dropbox/client/main.pyc", line 6187, in _init_components_for_account
File "dropbox/client/main.pyc", line 6111, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 252, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 260, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 248, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 219, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 531, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 134, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

[Hannah]

Thanks for the update, @pvanallen.

To resolve this issue, could you please try the following steps:

1. Click on the Apple icon in the top left hand corner of your screen
2. Select System Preferences...
3. Then Security & Privacy
4. Select the Privacy tab
5. To make changes, you will need to click on the lock icon, and enter your macOS password
6. Select Full Disk Access
7. Check the box beside Dropbox
8. Select Accessibility
9. Check the box beside Dropbox
10. Now please, attempt to restart the Dropbox desktop app.

[pvanallen]

thank you 

the Full Disk access was the one that was missing the check

works now