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Re: Latest stable Dropbox 156.4.4908 does not sync anymore, crashes on Apple Silicon M1

Re: Latest stable Dropbox 156.4.4908 does not sync anymore, crashes on Apple Silicon M1

Sharkez
Explorer | Level 4

I was able (so far) to resolve this with the following "full uninstall" then reinstall the latest stable build (no betas). The instructions copied below were sent by DB support. One thing I would do, but forgot to do, is take snapshots of your selective synch items so you can more easily set them back up. Also, when selecting the directory containing (the parent of) your existing Dropbox directory as the location for your to-be-reused with the fresh install Dropbox directory, the interface will show the path including your existing dropbox. It works correctly anyway. Hope this works for folks.

---------------

From DB Support:

This issue is usually caused by issues with the Dropbox software currently installed on the computer. To ensure that the software is working correctly, I’d like you to do a complete reinstall to try to fix the problem. Please note that there are additional steps in this reinstall than the reinstalls you ave already completed. 
 
This will not affect or remove the files in your Dropbox folder.
 
Please save and quit all programs accessing files in the Dropbox folder, and then follow these instructions:
 
Note: Please be sure to take note or take a screenshot of any Selective Sync settings you may have applied as well as the location of your Dropbox folder (if not in the default location) prior to re-installing, as you will need to match these settings upon re-install.
 
1) Stop Dropbox (If needed):
 

  • Click the Dropbox icon in the menu bar at the top of your screen
  • Click on your profile picture or initials to the right of the search bar and select 'Quit Dropbox'

 
2) Download the newest version:
 
https://www.dropbox.com/downloading
 
3) Open your Terminal app (Located at /Applications/Utilities/Terminal)
 
4) Copy and paste the following lines into the Terminal, ONE AT A TIME, and press ENTER after each one. PLEASE make sure you copy and paste these commands (don't type them by hand), as getting them wrong could cause some harm. You'll be prompted for your computer's admin password (not your Dropbox password) after entering the first command. Keep in mind that the password field in the terminal will remain blank as you type your password. After you type it, just press ENTER. You'll know that these instructions complete normally once the initial line of text (called prompt) comes up again:
 
sudo chown "$USER" "$HOME"
 
sudo chown -R "$USER" /Users/rob_mcclure/Dropbox
 
sudo chmod -R u+rw /Users/rob_mcclure/Dropbox
 
sudo mv ~/.dropbox ~/.Trash/dropbox.old
 
sudo chmod -N ~
 
sudo mv /Library/DropboxHelperTools ~/DropboxHelperTools.old
 
Please note that once the prompt displays, the instruction completed the requested task and is ready for the next command. If the command returns an error or does not respond after an hour, you may want to try restarting your computer and try these steps again.
 
5) Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action.
 
6) Open the .dmg file from step # 2 and double click the Dropbox icon to install Dropbox.
 
7) When Dropbox has finished installing, during the initial setup and sign in process, apply any Selective Sync settings you may have had prior to the reinstall and select the Dropbox folder location (if not in the default location).
 
IMPORTANT NOTE: Because this process removes the previous settings and configuration, if you wish to avoid re-downloading your Dropbox content, you will need to manually choose the location for Dropbox to sync to, otherwise you will create a new Dropbox folder which will start to download your content again.
 
To select your already established folder on your drive, after signing in and choosing which folders to sync, and before you click on "Open my Dropbox folder", you should see an "Advanced Settings" link, click on this.
 
Then you can choose the parent folder of the already established Dropbox folder. For example, if you have your Dropbox folder in the path "/Volumes/DifferentPlace/Dropbox (Team)" you'll want to select the folder "/Volumes/DifferentPlace/".
 
At the end of this process, after clicking "Open my Dropbox folder", it might take some time to re-index the files and sync any pending changes.
 
Please note that any changes made to the files in the Dropbox folder, the web interface or other linked devices while the folder was "off-line", will generate conflicted copies:
 
https://www.dropbox.com/help/36
 
Finally, this process only works when linking to the exact same account that was previously linked to this computer. If you'd like to merge accounts, please refer to the following Help Center article:
 
https://www.dropbox.com/help/9104

 

Re: Latest stable Dropbox 156.4.4908 does not sync anymore, crashes on Apple Silicon M1

tillkrueger
Collaborator | Level 10

Hi Megan,

 

what's the best course of action if we have more than 300K files? I have over 500K files, which, with 1,5TB of data, shouldn't be something out of the ordinary.

I'd appreciate it if you could enlighten us, or should I start a new discussion for this? (If so, would you mind breaking this question out, or deleting it?)

Re: Latest stable Dropbox 156.4.4908 does not sync anymore, crashes on Apple Silicon M1

Megan
Dropboxer

Hey @tillkrueger, I would be happy to answer this one for you! 

 

The best way if you have a large amount of files synced locally to the device, would be to use selective sync. That feature, will help you offload your computer from folders you might not need to access regularly, and earn you some hard drive space.

 

You can change the settings, and sync the folders back to the computer at any time. Also, if you're using a paid plan, you can change the settings on individual files and make them online-only, which is a similar feature. 

 

Let me know if you have any questions! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Latest stable Dropbox 156.4.4908 does not sync anymore, crashes on Apple Silicon M1

tillkrueger
Collaborator | Level 10

Thanks, Megan

I've been on the Pro plan for over 10 years, with my main computers, a MacBook Air M1 with only 2TB of internal storage, I use selective sync, but I also have a couple of computers that I have set to sync *all* files for offline use. Those are also the two computers that quite often fail to fully sync and stall at something like "268,266" files to sync, or some other number in the high 200 or 300k.

Well, I don't want to hijack this discussion, so I'll take it to another thread for more specific help. Thank you for trying, though 🙂

Re: Latest stable Dropbox 156.4.4908 does not sync anymore, crashes on Apple Silicon M1

Megan
Dropboxer

No worries, @tillkrueger.

 

Have a lovely weekend ahead,enjoy! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Re: Latest stable Dropbox 156.4.4908 does not sync anymore, crashes on Apple Silicon M1

friendly_w
Explorer | Level 4

Just a quick update since I reported the original problem.

As I switched to the beta builds, everything works fine.

Current version: v158.3.4496.

Need more support?