Latest update on my Mac for Dropbox with Ventura -

[vjenningscpm]

I have an error that I can't make sense of- see below:

bn.BUILD_KEY: Dropbox

bn.VERSION: 159.4.5870

bn.constants.WINDOWS_SHELL_EXT_VERSION: 55

bn.is_frozen: True

machine_id: e54bc48e-1890-59da-af18-5fe15fb681e5

pid: 12080

ppid: 1

uid: 503

user_info: pwd.struct_passwd(pw_name='Older mac', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Vicki  Jennings', pw_dir='/Users/Older mac', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='Older mac', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Vicki  Jennings', pw_dir='/Users/Older mac', pw_shell='/bin/bash')

euid: 503

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'guest1', 'Older mac', 'Vicki'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'guest1', 'Older mac', 'Vicki'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/Older mac'

appdata: '/Users/Older mac/.dropbox/instance2'

         real_path='/Users/Older mac/.dropbox/instance2'

                mode=0o40700 uid=503 gid=20

         parent mode=0o40700 uid=503 gid=20

dropbox_path: '/Users/Vicki/Dropbox'

              real_path='/Users/Vicki/Dropbox'

                    mode=0o40700 uid=503 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=503 gid=20

                parent mode=0o40755 uid=503 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/tp/bkt1fj8m8xj3nb006s6dl_yh0000gq/T'

         real_path='/private/var/folders/tp/bkt1fj8m8xj3nb006s6dl_yh0000gq/T'

                mode=0o40700 uid=503 gid=20

         parent mode=0o40755 uid=503 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 810, in wrapper

  File "dropbox/client/main.pyc", line 6423, in finish_dropbox_boot

  File "dropbox/client/message_queue.pyc", line 305, in _wrapped

  File "dropbox/client/main.pyc", line 5948, in _init_components_for_account

  File "dropbox/client/main.pyc", line 5872, in create_sync_engine

  File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine

  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 244, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 280, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 190, in __init__

  File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__

  File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client

  File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__

  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__

fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"

[Jay]

Hi @vjenningscpm, thanks for bringing this to our attention.

Did this issue occur after upgrading to Ventura, or when you installed the Dropbox app, or after the Dropbox desktop application updated itself?

This will help me to assist further!

[vjenningscpm]

I had upgraded to Ventura and then a day or two later I got a notificaiton that I needed to update Dropbox to work with Ventura.  It was after I did the DB update.  It was when I tried to pull it up that it said there is an error.   

[Megan]

Hey @vjenningscpm, have you tried uninstalling, then re-installing the app by any chance? 

Rebooting your device might also help. Let me know of the results. 

[vjenningscpm]

I tried that and it still did not work.  Seems to say that my Dropbox folder on my Mac mini might be on a shared drive or something?

[vjenningscpm]

Re- installed and restarted my Mac Mini and I get the same error.  

 

[Megan]

Hey @vjenningscpm, just to clarify: when you click the blue hyperlink you see the same error message as what you have attached in your initial post? 

[vjenningscpm]

Yes, I think so.  Here is what today's hyperlink saidbn.BUILD_KEY: Dropbox
bn.VERSION: 160.4.4703
bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
bn.is_frozen: True
machine_id: e54bc48e-1890-59da-af18-5fe15fb681e5
pid: 4352
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='Older mac', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Vicki Jennings', pw_dir='/Users/Older mac', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Older mac', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Vicki Jennings', pw_dir='/Users/Older mac', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'guest1', 'Older mac', 'Vicki'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'guest1', 'Older mac', 'Vicki'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Older mac'
appdata: '/Users/Older mac/.dropbox/instance2'
real_path='/Users/Older mac/.dropbox/instance2'
mode=0o40700 uid=503 gid=20
parent mode=0o40700 uid=503 gid=20
dropbox_path: '/Users/Vicki/Dropbox'
real_path='/Users/Vicki/Dropbox'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/tp/bkt1fj8m8xj3nb006s6dl_yh0000gq/T'
real_path='/private/var/folders/tp/bkt1fj8m8xj3nb006s6dl_yh0000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 811, in wrapper
File "dropbox/client/main.pyc", line 6432, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 305, in _wrapped
File "dropbox/client/main.pyc", line 5959, in _init_components_for_account
File "dropbox/client/main.pyc", line 5883, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 244, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 190, in __init__
File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__
File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client
File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"

[Megan]

Hey @vjenningscpm, thanks for the error! 

Can you try an advanced re-install, and let me know how it goes?

[vjenningscpm]

Sorry for the late response.  I am so pissed at this whole thing!  The Advanced re-install seems way beyond my level of expertise.  How can I get someone to help me over the phone or something???  This is really screwing me up.