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Latest update on my Mac for Dropbox with Ventura -

Latest update on my Mac for Dropbox with Ventura -

vjenningscpm
Explorer | Level 3

I have an error that I can't make sense of- see below:

bn.BUILD_KEY: Dropbox
bn.VERSION: 159.4.5870
bn.constants.WINDOWS_SHELL_EXT_VERSION: 55
bn.is_frozen: True
machine_id: e54bc48e-1890-59da-af18-5fe15fb681e5
pid: 12080
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='Older mac', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Vicki  Jennings', pw_dir='/Users/Older mac', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Older mac', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Vicki  Jennings', pw_dir='/Users/Older mac', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'guest1', 'Older mac', 'Vicki'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'guest1', 'Older mac', 'Vicki'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Older mac'
appdata: '/Users/Older mac/.dropbox/instance2'
         real_path='/Users/Older mac/.dropbox/instance2'
                mode=0o40700 uid=503 gid=20
         parent mode=0o40700 uid=503 gid=20
dropbox_path: '/Users/Vicki/Dropbox'
              real_path='/Users/Vicki/Dropbox'
                    mode=0o40700 uid=503 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=503 gid=20
                parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/tp/bkt1fj8m8xj3nb006s6dl_yh0000gq/T'
         real_path='/private/var/folders/tp/bkt1fj8m8xj3nb006s6dl_yh0000gq/T'
                mode=0o40700 uid=503 gid=20
         parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 810, in wrapper
  File "dropbox/client/main.pyc", line 6423, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 305, in _wrapped
  File "dropbox/client/main.pyc", line 5948, in _init_components_for_account
  File "dropbox/client/main.pyc", line 5872, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 244, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 280, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 190, in __init__
  File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__
  File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client
  File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__
  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"
 
 

 

12 Replies 12

Jay
Dropbox Staff

Hi @vjenningscpm, thanks for bringing this to our attention.

 

Did this issue occur after upgrading to Ventura, or when you installed the Dropbox app, or after the Dropbox desktop application updated itself?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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vjenningscpm
Explorer | Level 3

I had upgraded to Ventura and then a day or two later I got a notificaiton that I needed to update Dropbox to work with Ventura.  It was after I did the DB update.  It was when I tried to pull it up that it said there is an error.   

Megan
Dropbox Staff

Hey @vjenningscpm, have you tried uninstalling, then re-installing the app by any chance? 

 

Rebooting your device might also help. Let me know of the results. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

vjenningscpm
Explorer | Level 3

I tried that and it still did not work.  Seems to say that my Dropbox folder on my Mac mini might be on a shared drive or something?

vjenningscpm
Explorer | Level 3

Re- installed and restarted my Mac Mini and I get the same error.  

Screenshot 2022-11-01 at 2.07.36 PM.png

Megan
Dropbox Staff

Hey @vjenningscpm, just to clarify: when you click the blue hyperlink you see the same error message as what you have attached in your initial post? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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vjenningscpm
Explorer | Level 3

Yes, I think so.  Here is what today's hyperlink saidbn.BUILD_KEY: Dropbox
bn.VERSION: 160.4.4703
bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
bn.is_frozen: True
machine_id: e54bc48e-1890-59da-af18-5fe15fb681e5
pid: 4352
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='Older mac', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Vicki Jennings', pw_dir='/Users/Older mac', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Older mac', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Vicki Jennings', pw_dir='/Users/Older mac', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'guest1', 'Older mac', 'Vicki'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'guest1', 'Older mac', 'Vicki'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Older mac'
appdata: '/Users/Older mac/.dropbox/instance2'
real_path='/Users/Older mac/.dropbox/instance2'
mode=0o40700 uid=503 gid=20
parent mode=0o40700 uid=503 gid=20
dropbox_path: '/Users/Vicki/Dropbox'
real_path='/Users/Vicki/Dropbox'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/tp/bkt1fj8m8xj3nb006s6dl_yh0000gq/T'
real_path='/private/var/folders/tp/bkt1fj8m8xj3nb006s6dl_yh0000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 811, in wrapper
File "dropbox/client/main.pyc", line 6432, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 305, in _wrapped
File "dropbox/client/main.pyc", line 5959, in _init_components_for_account
File "dropbox/client/main.pyc", line 5883, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 244, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 190, in __init__
File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__
File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client
File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"

 

Megan
Dropbox Staff

Hey @vjenningscpm, thanks for the error! 

 

Can you try an advanced re-install, and let me know how it goes?


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

vjenningscpm
Explorer | Level 3

Sorry for the late response.  I am so pissed at this whole thing!  The Advanced re-install seems way beyond my level of expertise.  How can I get someone to help me over the phone or something???  This is really screwing me up.  

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