Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Have just upgraded to a new MacBook using Migration Assistant. I have so far been unable to link the Dropbox desktop app to my existing dropbox folder.
I deleted the 'migrated over' desktop app and downloaded the newest version but that has made no difference.
Does anyone have some advice on how to resolve please?
I have an original dropbox standalone account so not a subscription account, Dropbox v151.4.4304
Welcome aboard our Community, @camspanner!
When downloading the desktop app to your device, did you do so via this link?
What happens exactly when you try to link the app to your existing Dropbox folder? Any screenshots you can provide would be super useful, too.
Give me a nudge when you’ve got more updates.
Hi @Nancy, thanks for coming back to me.
I downloaded from that link as well as a link from a dropbox page on doing an advanced install, that's the one I have installed.
Originally after migrating when I opened the dropbox app, I got the following screen but the issue is that the folder address is incorrect, there is '_1' after my name which is not the correct location for my existing folder.
When I entered my password I then got a screen saying there was a problem, unfortunately didn't screen grab that one.
It was at that point I tried the advanced install but now when I try to sign in I just get a blank window with the spinning star.
Hi @camspanner, happy Monday!
Did you have any updates on this?
Unfortunately still no luck.
Everything's seems to hang when the desktop app is opened, doesn't want to sign in and no indication it wants to link to my existing dropbox folder on my MacBook.
I did check about why I may have been getting the 'not connected to internet' pop up and was advised to adjust the proxies setting to 'no proxy' and I am no longer seeing that error.
Any other suggestions/advice would be gratefully received.
I forgot to mention in my previous post that your application should be closed before command run. If you have done something else, try close the application completely (kill it if need) - not to appear the Dropbox icon, at least - and run the same command. Next try run the Dropbox application. At that moment it should get in the initial initialization, the same if has never been installed and now gets install anew. What goes on now, actually - do the initial dialogs appear or not exactly?
Happy to say that the issue has been resolved.
@Здравкоs solution worked but I was initially caught in a loop because of security settings with an enterprise security app.
I needed to disable zscaler for the solution to work and allow the desktop app login and re-establish connection with existing folder.
I then needed to change the proxy settings in dropbox from 'auto-detect' to 'no proxy' so everything worked after re-enabling zscaler.
Thank you all for your help.
Thanks for keeping us updated on this issue, @camspanner!
I'm happy to see that this was resolved for you.
If you still have any questions, make sure to reach out again, till then, have a great week ahead!
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!