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Re: New Dropbox for Mac Won't Install

MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update

Lesbo
Explorer | Level 4

MacOS Ventura 13.0.1 - running on Intel Core i9 15" (2019) Macbook Pro 

The Prompt keeps coming up even though I have run the installation numerous times

 

DropBox for MacOS is Now Ready

Update Dropbox to use it on the latest version of MacOS

Get Started

 

 

70 Replies 70

Hannah
Dropbox Staff

Hey @Oshioyi, do you mean that the notification to update your Dropbox app to the new Dropbox for macOS never goes away, even though you've gone through with the update?

 

Or are you having a different issue?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Oshioyi
Explorer | Level 3
Hi. I don't know if the update is done. This is the loop.
Notification to update. Click update. Dropbox quits. Dropbox loads. Have to relogin again. 2FA entered. Dropbox icon in tray has notification icon. Same message is there. Repeat.
So I don't know if the update is done successfully.

Emmet
Community Manager

Hi @Oshioyi,

 

We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

 

Thank you!

 

Emmet

Oshioyi
Explorer | Level 3

Hi

 

I've managed to get it working after multiple attempts.

 

Lesbo1
Explorer | Level 3

Hi

Can I ask what version of Mac OS you are running

I have been having problems with Mac OS Ventura 13.3.1

My iMac at home which is a fair bit older, has no problems it is the MacBook Pro 15" 2019 that is having the problems

 

Thanks

 

Les

jackmoffett
Explorer | Level 3

Same issue here on a brand new Mac Studio. "Dropbox for macOS on File Provider is now ready." Currently at v177.4.5399. I've run through the process a few times and upon starting Dropbox, it tells me again that I should update.

Screenshot 2023-07-05 at 10.17.23 PM.png

Walter
Dropbox Staff

Hey @jackmoffett, sorry to hear abut this.

 

May we reach out via email to have a further look internally? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Lesbo2
New member | Level 2

You can reach out via email

But I have had Dropbox support look and provide suggestions and me run a number of things none of which worked

jackmoffett
Explorer | Level 3

Yes, you may.

Megan
Dropbox Staff

Hi @Lesbo2 & @jackmoffett, I just sent you an email, I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Need more support?