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MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update

MacOS Ventura 13.0.1 - Constantly Asking to get Started with Update

Lesbo
Explorer | Level 4

MacOS Ventura 13.0.1 - running on Intel Core i9 15" (2019) Macbook Pro 

The Prompt keeps coming up even though I have run the installation numerous times

 

DropBox for MacOS is Now Ready

Update Dropbox to use it on the latest version of MacOS

Get Started

 

 

70 Replies 70

Walter
Dropbox Staff

Hey @Lesbo, sorry to hear you're having issues with this.

 

Could you please send us a screenshot of the prompt you keep getting so that we can have a visual too?

 

Did you reboot your computer since you first noticed this?

 

Also, do you happen to have an antivirus or a firewall running on your computer perhaps?

 

Keep me posted and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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wjk71
Explorer | Level 3

I am having a similar issue. My Dropbox is updated to the latest version (v163.4.5456); however, the Dropbox notification in the top menu bar says I still need to update it.

 

It says, "Dropbox for MacOS is now ready. Update Dropbox to use it on the latest version of MacOS." See attached.

 

My tech guy at work (it's for my work Mac) said he thought Canada was blocking my notification from disappearing? I was confused with that response.

 

Thanks, if you can help.wjk71.png

Lesbo
Explorer | Level 4

Hi,

No Anti-Virus it is MacOS

 

Lesbo_0-1672187072939.png

When I click on the Link - Get Started, It appears to go through the installation process, but then it is back again.

I have also restarted, carried out again, but same result.

 

Thanks

wjk71
Explorer | Level 3

Me too (other than it did install the latest Dropbox version); however, the notification that I still need to update it is still there...and annoying. 😞

Hannah
Dropbox Staff

Hey @Lesbo and @wjk71, sorry to see you're having this issue.

 

Have you tried quitting the Dropbox app and then relaunching it from your Applications folder, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Lesbo
Explorer | Level 4

Hi,

(1) Please note I also have DropBox Encore which is connecting to a second account, that seems to be working.

(2) In My Settings to Automatically start my applications during login, I have DropBox and DropBox Encore, It appears to start OK, but I also get the error below after a minute or so.

 

I close the App, then Manually Open, I get the following

 

Lesbo_0-1672271105811.png

 

The Contents of the error file below

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 163.4.5456
bn.constants.WINDOWS_SHELL_EXT_VERSION: 57
bn.is_frozen: True
machine_id: 53a05025-9733-5042-92a7-b2f3cd361cf5
pid: 1522
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='lesszerda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Les Szerda', pw_dir='/Users/lesszerda', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='lesszerda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Les Szerda', pw_dir='/Users/lesszerda', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/lesszerda'
appdata: '/Users/lesszerda/.dropbox/instance1'
real_path='/Users/lesszerda/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/lesszerda/Library/CloudStorage/Dropbox'
real_path='/Users/lesszerda/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/09/ddy5d4ts6kgbjwlycp3pc0gc0000gn/T'
real_path='/private/var/folders/09/ddy5d4ts6kgbjwlycp3pc0gc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5165, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 467, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/16da18ed-ed2c-445a-87a5-79018195ff12‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/16da18ed-ed2c-445a-87a5-79018195ff12‘.}

Walter
Dropbox Staff

Hey @Lesbo, thanks for the additional info and the error log you provided.

 

Would it be OK if we reach out via email to have a further look internally at this point? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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wjk71
Explorer | Level 3

Yes, I have tried that. Even uninstalled Dropbox and re-installed it...to the latest version. However, it still shows the notification like it's not updated. Thank you.

Hannah
Dropbox Staff

Thanks for trying that, @wjk71.

 

In that case, may we reach out to you via email as well, so we can investigate further?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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