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MacOS upgrade not visible

MacOS upgrade not visible

tdenson
Helpful | Level 7

I've received an email about the latest upgrade of DropBox for MacOS involving moving the files to the CloudStorage location. However I can't actually see how to perform this upgrade as I have no notification in the App.

7 Replies 7

Jay
Dropbox Staff

Hi @tdenson, thanks for bringing this to our attention.

 

What did the email say exactly? Did it state that the change would be occurring soon, or that you're already eligible for the upgrade?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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tdenson
Helpful | Level 7

It said -

 

We’re writing to let you know that an updated version of Dropbox for macOS is ready. This updated version of the Dropbox app has a deep integration with macOS to ensure you have the best Dropbox experience. To get started, ensure your computer is on the latest version of macOS and click the Dropbox icon in your menu bar. On the notification that appears, click Get started.

 

The "Learn More" button went to the following link -

https://help.dropbox.com/installs/macos-support-for-expected-changes

 

Hannah
Dropbox Staff

Hey @tdenson, thanks for that!

 

Can you please go to this page in your account settings and enable the "early releases" option, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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tdenson
Helpful | Level 7

I've tried that and still not being offered a new version. However, even if I was I'm not so sure I want to be running Beta software for something as mission critical  to me as DropBox.

Walter
Dropbox Staff

Hey @tdenson, sorry to jump in here, and thanks for the update on this. 

 

May we reach out via email to have a further look internally at this point? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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tdenson
Helpful | Level 7

Sure

Hannah
Dropbox Staff

Thanks, @tdenson, I just emailed you, so make sure to get back to me, when you have a moment.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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