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Missing files

Missing files

AAA35
Explorer | Level 4

Hello all

 

When I installed the Dropbox app to my new phone.  All my files were missing.

 

What explains this?

 

Regards

 

AAA35

1 Accepted Solution

Accepted Solutions

Re: Missing files

Rich
Super User II

@AAA35 wrote:

When I installed the Dropbox app to my new phone.  All my files were missing.


You've likely signed in to the wrong account. Either you have more than one or you created a new one instead of signing in to an existing one. Check the email address you used to sign in and make sure it matches the one used for the account with your files.

View solution in original post

2 Replies 2

Re: Missing files

Rich
Super User II

@AAA35 wrote:

When I installed the Dropbox app to my new phone.  All my files were missing.


You've likely signed in to the wrong account. Either you have more than one or you created a new one instead of signing in to an existing one. Check the email address you used to sign in and make sure it matches the one used for the account with your files.

Re: Missing files

AAA35
Explorer | Level 4
Hi Rich
You were bang - on with your answer. I'd forgotten I had another one linked to a separate email. Having multiple DP's is incentive to evade upgrading to premium.

Regards

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Top contributors to this post

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    AAA35 Explorer | Level 4
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    Rich Super User II
What do Dropbox user levels mean?
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