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My Dropbox files aren't showing up on the mobile app of my new phone

My Dropbox files aren't showing up on the mobile app of my new phone

pkliegl
Explorer | Level 3
Go to solution

I just got a new phone and I have the dropbox app on my phone.  My files aren't showing up on the app on my phone.  I'm logged in with the same user name and password that I use for my desktop.  Why aren't my files syncing?

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
Go to solution

Hey @pkliegl! Hope you’re doing fantastic. 

 

Can you please check the email address on your mobile app once again, and compare it with the one you see on your desktop app? I’d just like to make sure there isn’t even the slightest typo, in which case Dropbox would perceive this as a new separate account with no files.

 

Are you able to see all of your content, when opening www.dropbox.com

 

If not, then the next step is to check the syncing status of your desktop app and make sure it syncs properly to our servers. 

 

Let me know what you find.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Nancy
Dropbox Staff
Go to solution

Hey @pkliegl! Hope you’re doing fantastic. 

 

Can you please check the email address on your mobile app once again, and compare it with the one you see on your desktop app? I’d just like to make sure there isn’t even the slightest typo, in which case Dropbox would perceive this as a new separate account with no files.

 

Are you able to see all of your content, when opening www.dropbox.com

 

If not, then the next step is to check the syncing status of your desktop app and make sure it syncs properly to our servers. 

 

Let me know what you find.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

pkliegl
Explorer | Level 3
Go to solution

Thank you.  It was the email.  

Nancy
Dropbox Staff
Go to solution

Glad you were able to figure this out! I’ll be here, if you need something else.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    pkliegl Explorer | Level 3
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