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My personal account has been deleted! Please help.

Re: My personal account has been deleted! Please help.

Shannon M.
New member | Level 1

My iPhone broke and I had to get another one. Anyways I thought that all of my files would be transferred onto my new phone. In which wasn't the case. I had to go into the App Store and get drop box again, unfortunately I've tried every password, and email I have ever used and it's saying that the account doesn't exist. so what my question is, could my entire account been deleted when t mobile did a master delete and wiped off my dropbox

Re: My personal account has been deleted! Please help.

Rich
Super User II

so what my question is, could my entire account been deleted when t mobile did a master delete and wiped off my dropbox

No, your account would not have been deleted. Try to reset your password.

Re: My personal account has been deleted! Please help.

Alex P.20
New member | Level 1

I come across the same situation as the people above and still need to get my Personal Account and Personal Files restored.

I can't recall of any warning message stating that I will NOT be the Admin of my own Personal Account/Files right before the merging of two accounts (Personal and Pro).

Though if that message was shown I would have definitely NOT merge the both together.

Re: My personal account has been deleted! Please help.

Mark
Super User II

You definitely do get it - its why they try and force you down the path of setting up a second account.

All you can do is as has been suggested and contact Dropbox support via your Business Admin.


 


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Re: My personal account has been deleted! Please help.

Alex P.20
New member | Level 1

The situation I am in right now and the process how to get back my Personal Account/Files (till 10 Aug 2016) the way they were before (so having me as to be Admin of my personal stuffs) the merging does not make me an happy user. As I need to get back to the Business Admin, that someone that was not meant to be Admin of my Personal Account/Files. It sucks 😞

Re: My personal account has been deleted! Please help.

wenjingzy
New member | Level 2

Hi, I asked my admin to restore the account. But does this mean that my personal account is now forever merged into this business account? I find this extremely illogical, inconvenient and infuriating (there should be big red letters warning when you send the team invite). How can I restore the independence of my personal account (not just its existence). 

Re: My personal account has been deleted! Please help.

Mark
Super User II
Admin needs to do so wenjingzy. And there are warnings on the screens when you join telling you this I'm afraid.

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: My personal account has been deleted! Please help.

SFLLTodd
Explorer | Level 3

@Mark, those warnings are really poorly worded. Otherwise I would not be in this same situation.

 

I am still curious if somebody can explain to me - once Dropbox Support restores my account that had been deleted, 1) how do my personal files/folders get restored

2) how I get my personal files/folders out of the business account - and into a new personal account?

 

 

Re: My personal account has been deleted! Please help.

Amm1208
New member | Level 2
I just had the exact same thing happen to me and within seconds my entire personal folder was no longer my own. I can tell you for certain the verbiage does not say you will no longer own the account- it says do you want to merge your personal and business account. And if you don't then you need to create a new Dropbox account for your personal folders. Both of which are stupid options and it was definitely not clear that every file would no longer be my own just by clicking join team. I am a paying customer and I can not believe that my entire business may be at risk for accepting a clients invite to join a team. I submitted a claim to Dropbox support and my client did too. My business is now on hold until it's hopefully resolved but until then I will just sweat billets that my live hood has been thrown down the drain. I am so upset!!!!!!

Re: My personal account has been deleted! Please help.

Amm1208
New member | Level 2
 
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