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New Mac Update not downloading - staying on the old version

Dropbox for MacOS is now ready

Grokitas
Explorer | Level 3

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, but the notification never goes away, and doesn't have any method to manually remove it. I've tried restarting the Dropbox app, and restarting the whole computer. Neither make the notification go away.

258 Replies 258

olivervh
Explorer | Level 4

I'm having the same problem - I've tried many times over several days but the update doesn't complete.

Nancy
Dropbox Staff

Hi @olivervh! Thanks for posting here.

 

Just to clarify; are you receiving any type of errors during the process, or does it reach a point of progress and then, never completes?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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olivervh
Explorer | Level 4

No error message, no system changes are made and the 'Dropbox for MacOS is ready' message flag remains no matter how many times I start this process...

 

Screenshot 2023-01-24 at 09.22.09.png

Nancy
Dropbox Staff

Thanks for clarifying that, Oliver. 

 

In this case, do you mind if I open a ticket for you instead? This way, we can look into this further.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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olivervh
Explorer | Level 4

That's fine

Nancy
Dropbox Staff

You’re all set, Oliver! Please check your email address, when you have some free time, and reply back to my message.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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sixstringbuzz
Helpful | Level 6

Today, I got the notification on my Mac Dropbox app (Mac OS 13.2) that "Dropbox for macOS is now ready" with a Get Started link to update Dropbox. Clicking on that link took me to the update dialog that told me about the new app, with the new file location, etc. Going through all the update steps seemed to update the app and I had to sign in again, but no movement of files have taken place. My Dropbox files are still in User > Dropbox, not in the Cloud Storage folder (which doesn't even exist). I tried the update a few times with the same behavior each time. My Mac Dropbox app is on 166.4.2920, and I still have the notification to update. 

 

It seems as if the download of the newest version is not happening. Anyone else experience this or know how to force the update to the newest version? What am I missing? 

Walter
Dropbox Staff

Hi @sixstringbuzz, sorry to hear you're having issues with this.

 

Can you please clarify if you've given Dropbox full disk access as outlined here?

 

Also, did you reboot your computer since you first noticed this at all?

 

Let me know and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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sixstringbuzz
Helpful | Level 6

Hello Walter,

 

Thank you for the reply. I confirmed that Dropbox did already have Full Disk Access. There is no Dropbox item in my Accessibility settings, however. On my OS 13.2 Accessibility settings, I have sections for Vision, Hearing, Motor and General, and none have Dropbox as an item under them. 

 

After confirming these settings, I restarted my machine and clicked through the upgrade process again, initiated by the banner notification in my Dropbox App, and that worked! The Dropbox folder has moved to Cloud Storage and everything appears to be in the new Dropbox configuration. 

 

Thank you for your help!

Walter
Dropbox Staff

Glad to see it's sorted now and thanks for keeping me in the loop too @sixstringbuzz

 

See you around the Community and take care!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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