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No changes to disk space, after setting all the files as Online Only.

No changes to disk space, after setting all the files as Online Only.

TampaLifeChurch
Explorer | Level 3
Go to solution

I have Made all files "ONLINE ONLY" and my disk space is not releasing the space back to my drive

 

I have a 9 TB Drive

TampaLifeChurch_1-1665720207342.png

supposedly Drop Box is eating up 7 TB of that.... but even after all the files are synced it's still retaining size on disk?  

TampaLifeChurch_0-1665720159626.png

 

When I have the PC add up all the other Files in the T drive not including Dropbox it gives me 4.47TB.

TampaLifeChurch_2-1665720485988.png

 

 

 

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hey @TampaLifeChurch, I appreciate the screenshot! 

 

It seems the app is still syncing content, and isn't fully updated, which could be one of the reasons. I can see it's currently syncing approximately 371 GB. 

 

If I were you, I'd wait for everything to be up to date, then reboot my device and check the computer's hard drive anew. Do you think you can try that? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Jackson
Dropbox Staff
Go to solution

Hello there @TampaLifeChurch, thank you for posting!

 

Can you send me a screenshot of your syncing status?

 

You can find it by clicking the Dropbox icon near your clock.

 

Thank you!


Jackson
Community Moderator @ Dropbox
dropbox.com/support


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TampaLifeChurch
Explorer | Level 3
Go to solution

TampaLifeChurch_0-1665749927699.png

 

Megan
Dropbox Staff
Go to solution

Hey @TampaLifeChurch, I appreciate the screenshot! 

 

It seems the app is still syncing content, and isn't fully updated, which could be one of the reasons. I can see it's currently syncing approximately 371 GB. 

 

If I were you, I'd wait for everything to be up to date, then reboot my device and check the computer's hard drive anew. Do you think you can try that? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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Top contributors to this post

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    Megan Dropbox Staff
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    TampaLifeChurch Explorer | Level 3
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    Jackson Dropbox Staff
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