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Not syncing, unable to restart Dropbox

Not syncing, unable to restart Dropbox

RamseyM
Explorer | Level 4

Hello good people,

 

I have a new M2 15" MacBook Air. It appears to be unable to load new files from the Dropbox folder on the computer to the Cloud, and then share it. I get the error message:

 

Couldn't start Dropbox.

 

And a file with the text below has been created. Anyone have any suggestions?

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 177.4.5399
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: f5649e8b-cf5e-57d1-8b5d-3d5ce34f63db
pid: 87137
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/****'
appdata: '/Users/****/.dropbox/instance3'
         real_path='/Users/***/.dropbox/instance3'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/****/Library/CloudStorage/Dropbox'
              real_path='/Users/***/Library/CloudStorage/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'
         real_path='/private/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 830, in wrapper
  File "desktop/dropbox/client/main.py", line 6507, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6039, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 5962, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 192, in __init__
  File "desktop/dropbox/fs_api/lifecycle.py", line 192, in __init__
  File "desktop/dropbox/fs_api/lifecycle.py", line 206, in _create_thin_client
  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

 

 

9 Replies 9

Jay
Dropbox Staff

Hi @RamseyM, thanks for bringing this to our attention.

 

Did you use any migration assistant when moving to the new device?

 

Did you change the home user folder name?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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RamseyM
Explorer | Level 4

hello Jay,

 

I used Apple's Migration Assistant to move all the data from my old MacBook.

By ‘home user folder name’ I'm guessing you mean my user name in the folder ‘Users’. No.

The name of the SSD was changed. That may be material, I guess.

 

Jay
Dropbox Staff

Thanks for the info, as a first step, I'd recommend trying out the instructions in this post to see if this helps.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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RamseyM
Explorer | Level 4

I did as you asked, but I'm afraid it didn't work.

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 177.4.5399
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: f5649e8b-cf5e-57d1-8b5d-3d5ce34f63db
pid: 523
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='****', pw_dir='/Users/****', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/***'
appdata: '/Users/***/.dropbox/instance1'
         real_path='/Users/****/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/&****/Dropbox'
              real_path='/Users/***/Library/CloudStorage/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'
         real_path='/private/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 830, in wrapper
  File "desktop/dropbox/client/main.py", line 6507, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6039, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 5962, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 192, in __init__
  File "desktop/dropbox/fs_api/lifecycle.py", line 192, in __init__
  File "desktop/dropbox/fs_api/lifecycle.py", line 206, in _create_thin_client
  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

 

Megan
Dropbox Staff

Hey @RamseyM, sorry to jump in here!

 

Can you try to perform an advanced re-install following these steps? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

RamseyM
Explorer | Level 4

I followed all your instructions, deleting and reinstalling Dropbox. It didn't work. This is what I saw:

 

bn.BUILD_KEY: Dropbox

bn.VERSION: 177.4.5399

bn.constants.WINDOWS_SHELL_EXT_VERSION: 61

bn.is_frozen: True

machine_id: f5649e8b-cf5e-57d1-8b5d-3d5ce34f63db

pid: 887

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='****', pw_dir='/Users/heuristics', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='****', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/****', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/****'

appdata: '/Users/****/.dropbox/instance1'

         real_path='/Users/****/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/****/Dropbox'

              real_path='/Users/****/Library/CloudStorage/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'

         real_path='/private/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "desktop/dropbox/client/main.py", line 830, in wrapper

  File "desktop/dropbox/client/main.py", line 6507, in finish_dropbox_boot

  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped

  File "desktop/dropbox/client/main.py", line 6039, in _init_components_for_account

  File "desktop/dropbox/client/main.py", line 5962, in create_sync_engine

  File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine

  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__

  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__

  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 192, in __init__

  File "desktop/dropbox/fs_api/lifecycle.py", line 192, in __init__

  File "desktop/dropbox/fs_api/lifecycle.py", line 206, in _create_thin_client

  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__

  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__

fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

 

Megan
Dropbox Staff

Hi @RamseyM, in that case can I send you an email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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RamseyM
Explorer | Level 4

Of course you can. Do you have my email address?

Megan
Dropbox Staff

Hi @RamseyM, I just reached out to you, on your Community-linked email address. 

 

I'll see you there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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