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Online only option not there anymore.

Online only option not there anymore.

WJD7877671
Explorer | Level 3

H All. 

 

I have a problem, i am running out of hard drive space. I am logged into 2 iMacs one at work, the other at my home office. 

Ive put a lots of folders into my Dropbox folder.  these have or are currently syncing.

the problem is that all the synced files have the green circle white tick. (OFFLINE) so i try to make them online only. (like i do on the office mac). BUT i  do not have a online only option on my right click. i have all the others but not the online only option.  please see screen shot

 

Screenshot 2022-12-17 at 22.28.24.png  i am right clicking on a green file

 

the work one is fine, i just do not have the option at home. 

i am using Screenshot 2022-12-17 at 22.31.42.png at home office. 

 

the dropbox app is 163.4.5456

 

these are the sync setting in admin console, setting, sync 

Screenshot 2022-12-17 at 22.39.54.png

Please what am i doing wrong. 

 

5 Replies 5

Megan
Dropbox Staff

Hey there, @WJD7877671, welcome to our Community! 

 

If you access your app's preferences, and check under your Account tab, what do you see there? Also, what do you see when you visit your Sync tab?

 

Could you send me a couple of screenshots of both tabs, please? 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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WJD7877671
Explorer | Level 3

Hi Megan. 

 

thank you for coming back to me. this is what i have on the 2 options you asked me for. 

 

I am currently on a trial of business advance 3 users. i thought that being business it would be a faster upload speed.  i have an upload spped on my internet of 50 mb per sec. 

 

Screenshot 2022-12-22 at 09.11.28.png

on the sync screen i do not have the dropdown menu that i read about. 

Screenshot 2022-12-22 at 09.11.10.png

  

Any help it's very much appreciated. 

 

Thanks in advance and I hope you enjoy the holiday season

joel

Megan
Dropbox Staff

Hi @WJD7877671, don't even mention it, my pleasure! 

 

Also, thank you for the screenshots. I don't see the system extension anywhere, which makes me believe that it might not be enabled for your account.

 

Can you try to follow these steps, and let me know how this turns out? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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WJD7877671
Explorer | Level 3

Hi Again Megan, 

 

I have worked out how to get the extentions on this computer.  please see screen shot. 

 

Screenshot 2022-12-22 at 21.57.37.png

i had already set the selective sync. by unticking the Drobo folder. (this folder is in the Dropbox folder in my computer. 

 

i only wish to sync folders and files that i put in the dropbox folder to be inline only. i wish to keep my computer as it was with every thing on the computer. 

 

Where do i go from here.  things are still very very slow on the upload. 

 

thanks again 

 

joel

 

Jay
Dropbox Staff

Hi @WJD7877671, as you mentioned that the upload speed is slow, have you amended the bandwidth for the Dropbox desktop application?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    WJD7877671 Explorer | Level 3
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