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Online symbols have disappeared on my folders

Online symbols have disappeared on my folders

Eightbyten
New member | Level 2

I cannot tell which files are online or local on my drive and my space has run out please help!!!

 

Thanks,

 

Anthony

4 Replies 4

Megan
Dropbox Staff

Hi @Eightbyten, I'd be happy to help! 

 

Could you check your app's syncing status, and let me know more?

 

Also, feel free to attach a screenshot of the way your files look inside your Dropbox folder. Are the syncing icons missing from your files there?

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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BHStudio185
New member | Level 2

I'm having the same problem, there doesn't seem to be a problem with my files syncing it's just that the syncing icon's aren't showing in finder. Any ideas why?

Walter
Dropbox Staff

Hey @BHStudio185, sorry to hear about this.

 

Could let us know the desktop app's exact status and version as shown in your menu bar at the moment?

 

Also, are you running any 3rd party apps that could be monitoring your files, like an antivirus program or other cloud, sync or backup services? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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BHStudio185
New member | Level 2

Sorry I forgot to check back as I fixed it! I simply quit google drive and it started working again so you were right about another app interfering. Thanks for your help (:

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    BHStudio185 New member | Level 2
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    Walter Dropbox Staff
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    Megan Dropbox Staff
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