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Problem updating to Mac OS Ventura

Problem updating to Mac OS Ventura

frank1929
Explorer | Level 4

I repeatedly get a notice that I'm ready for an update for Mac OS Ventura where my files will be stored in ~/library/cloudstorage. Trying to update results in a message that it can't be done at this time. On investigation, I find no ~/library/cloudstorage folder. What's up?

5 Replies 5

Walter
Dropbox Staff

Hey @frank1929, sorry to hear about this.

 

Can you please send us a screenshot of the exact error you're getting when you try to update your desktop app to the new version for Macs

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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frank1929
Explorer | Level 4

Here is the error message.Screenshot 2022-12-26 at 7.25.31 AM.jpg

Hannah
Dropbox Staff

Sorry to jump in here, @frank1929.

 

Can we actually reach out to you via email, so we can look further into this?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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frank1929
Explorer | Level 4

Sure. I assume my email address is on file. If not, to which address should I send it? I hesitate to post it here.

Hannah
Dropbox Staff

No worries, Frank, we got it!

 

I just emailed you, so we can now continue from there. 🙂


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    frank1929 Explorer | Level 4
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    Walter Dropbox Staff
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