Problems with the dropbox backup, it does not copy the files

[JGARCIA1]

Problems with the dropbox backup, it does not copy the files

May you help me, please? 

[Hannah]

Hey @JGARCIA1, thanks for bringing this to our attention.

If I understand correctly, you have enabled our backup feature, but the folders are stuck at "setting up".

How long has it been stuck like this?

And have you restarted your computer since this happened?

Keep me posted and we'll go from there.

[JGARCIA1]

Hi, @Ana , that's right, I've enabled the backup feature but it's still stuck on "settings"
-I have restarted
I have done the process again.
And the problem persists

May you help me, please?

[Walter]

Hey @JGARCIA1, sorry to jump in here, but could you clarify your device's OS version and clarify for how long has it been like this?

Does it meet the requirement for the Backup feature as outlined here?

[JGARCIA1]

Yes of course!

OS: Windows Server 2016 Standard

16GB RAM.

hmm, 1 day

Problem persist..

[Nancy]

Hi @JGARCIA1, I hope you’re doing well!

If the same issue still persists, I can open a ticket for you instead and take a closer look into your Dropbox account. 

If you’d like that, give me a nudge.