Provide better customer service

[Hatedropping]

After weeks of trying to solve the issues with your ap I finally found the magic formula for reaching a **bleep**ing automated service but no real help here just requests for me to sign up for more space even though I do not use ur ap. Customers require help.

[Rich]

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@Hatedropping wrote:
After weeks of trying to solve the issues with your ap I finally found the magic formula for reaching a **bleep**ing automated service but no real help here just requests for me to sign up for more space even though I do not use ur ap. Customers require help.

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Customers receive help using the many available support options, based on their account level. You can find the options available to you on the Support page. If you're on a Basic (free) plan, then you're limited to the various self-help options such as the chat bot, help center and posting here on the community. Paid accounts have additional access such as email or live chat support, and phone support for Business customers.

[Jay]

Hi @Hatedropping, I understand your frustration in getting in contact with the support team.

As @Rich suggested, the support options do vary depending on your current Dropbox plan. 

If it's something you can share publicly please let me know what issue you're experiencing in order to assist further.