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Re-installing after a failed install. Error code on laptop: 0x80004002 read for what happened.

Re-installing after a failed install. Error code on laptop: 0x80004002 read for what happened.

Crazy-TheRealOne
Explorer | Level 3

 

So, I was gone for a week plus. dropbox wasn't working well when i returned. So I tried to do an update, but ended up with a download. while trying to stop the download, I must have hit a wrong key as it started downloading twice. After a coup0le minutes I decided to cancel one so the other would finish.  Well, not really. It kept on spinning its head for ten minutes. I decided to cancel download.  It didn't work.  After another 5 minutes. I crashed/rebooted my computer, uninstalled the dropbox app and proceeded to drop a clean app . tried installing, nope.  Error : 8x0004002, I've run a cleaner on my laptop, defragged it but each installation stops immediately..    Any ideas on how to rectify this screw up of mine?  Thanks

 

9 Replies 9

EricKoh
New member | Level 2

How to rectify the error 0x80004002 problem? Unable to sync dropbox files from my laptop with my mobile device..

Hannah
Dropbox Staff
Hey @EricKoh, thanks for reaching out to our Community!

Have you taken a look at this thread, to see if you can find some useful info?

Let me know how it goes!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Megan
Dropbox Staff

Hi @Crazy-TheRealOne, let's jump right into this! 

 

Keep in mind that the error message you mentioned, sounds like a Microsoft related one, and not directly linked to Dropbox. With that being said, have you tried to install our app, using our offline installer

 

If not, feel free to give it a go, and let me know of any results.

 

Thanks a bunch!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Crazy-TheRealOne
Explorer | Level 3

don't know what you mean by a offline installer. I think when dropbox was installing, it got messed yup and when I crashed it it messed up my windows. I've tried three times but as soon as i start i get the error message.. how do i access the offline installer?  Also, My dropbox folders are stil lon my laptop. i even have stuff in my folders, but no more screenshot saving and nothing gets saved to laptop and lots of photos are awaiting.. thank you,,

 

Jay
Dropbox Staff

Hi @Crazy-TheRealOne, on the link my colleague posted, there is an option for an offline installer. 

 

Please could you choose that option to reinstall the app to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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PegasusOrion
New member | Level 2

The Thread is totally useless.  You need a better Bot.  "Dropbox Update installation failed with error 0x8000-4002".  Moderators must have worked for the MS help center.  Totally clueless about their product.

MartinB1
New member | Level 2

I have the same problem. I have tried using offline installers for both 32 and 64-bits, as well as the online installer. Still error-code 0x80004002

starfox1701
New member | Level 2

would love to look at Walter's reply but you archived it so i don't even have a thread name with which to hunt it down. Could you post a link that actually points at the thread you are referencing please.

Hannah
Dropbox Staff

Hey @starfox1701, thanks for the nudge here.

 

If it's been archived, it's because it was a pretty old thread, so you won't be able to find it any more, and thanks for letting us know!

 

Can you try our offline installer here and let me know if it helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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