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Re: Dropbox presently partially useless...waiting for Changes

Dropbox presently partially useless...waiting for Changes

Martin R.19
Collaborator | Level 10

I'm still waiting for the changes regarding the location of the Dropox folder on MacOS. As long as this was not completed I can actually not use my paid subscription to its full extent cause it makes zero sense to create new links at this moment. Dropbox, how many months do I still have to deal with this? When will the move be completed for ALL customers?

Re: Dropbox presently partially useless...waiting for Changes

DBXCommunity
Community Manager
Hi everyone,
 
We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.
 
If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.
 
Here’s how you can join our beta:
  • Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
  • Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.
 
Thank you.

Re: Dropbox presently partially useless...waiting for Changes

keithswd
Helpful | Level 7

Well this would be good news if it wasn't for the fact that I have been expecting the update to restore basic DB functionality 'any day' since November, the issue has been affecting us all for the best part of YEAR with radio silence from Dropbox (unbelievably unprofessional IMHO) and we now find we may have to wait another 4 months before full functionality is returned.

 

I am thankful we are a small team on a standard contract. I can't imagine how larger businesses have coped with this mess.

 

 

Re: Dropbox presently partially useless...waiting for Changes

Pokapix
Helpful | Level 6

It took you ages to respond to your customers and now we're getting basically a worse service as a result for the same price (until inflation hits it), the change log list is not a nice read! 
https://help.dropbox.com/installs/macos-support-for-expected-changes

So you're promising users with more than 300k files worse sync speed, no lan sync solution and the list goes on... 

Re: Dropbox presently partially useless...waiting for Changes

gullevek
Helpful | Level 5

Can I delete files and they move to trash?

 

Or will it be like OneDrive where deleting files immediately removes them with no way to recover them. Worse than it was in DOS3?

Re: Dropbox presently partially useless...waiting for Changes

cbonargent
Helpful | Level 6

The move/folder location information is confusing.
How do you know that the move has been completed for one's own account?

Doesn't this happen automatically when installing the new version of Dropbox?

Re: Dropbox presently partially useless...waiting for Changes

Martin R.19
Collaborator | Level 10

@cbonargent you will get a notification from Dropbox about the move...as long as your account was not yet elected for the move, even installing the latest version will not speed up things nor change the folder's location.

Re: Dropbox presently partially useless...waiting for Changes

cbonargent
Helpful | Level 6

@Martin R.19  Thank you for the info.
I did update my OS and Dropbox, but did not notice any 'changes'.

Need more support?