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Re: Samsung Galaxy S22+ app just crash to desktop

Samsung Galaxy S22+ app just crash to desktop

ShyLion
New member | Level 2
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Just got a new S22+ and trying to setup Dropbox. I've updated my phone to latest firmware, fresh installed Dropbox app. It asks for login credentials, i enter them and then after a while it just crashes. After that, when i launch app again - blue Dropbox screen with Dropbox logo appears and after a while home screen returns.

What whould i do?

 

I've used this app on my Galaxy S9+ for years without problems.

1 Accepted Solution

Accepted Solutions

ShyLion
New member | Level 2
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It was "3 devices" problem. Erased unused and problem is gone.

Though you could add a friendly message, pointing to this problem.

View solution in original post

4 Replies 4

ShyLion
New member | Level 2
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It was "3 devices" problem. Erased unused and problem is gone.

Though you could add a friendly message, pointing to this problem.

Megan
Dropbox Staff
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Hey @ShyLion, thanks for posting here! 

 

I am glad you troubleshooted this on your end, and you were able to get to the bottom of this. 

 

I'll forward your feedback to the appropriate areas so we can continue to improve.

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Jacobowen
New member | Level 2
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I just had the same problem

Jay
Dropbox Staff
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Hi @Jacobowen, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?


 


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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