Screen recording from Dropbox Capture with no audio

[ROGUE47]

Hi folks, i was just wondering, why my dropbox capture isn't recording audio from screen recording? is this common issue or ?

[Walter]

Hi @ROGUE47, thanks for using Dropbox and happy Monday!
 

Could you please let us know your device's OS and if this persists after rebooting your computer?

If it does, is this happening for all of your recordings, some or just one?

Keep us posted!

[patrickw]

I have the same issue. 

Mac OS 13.0.1

Dropbox Capture latest version 89.0.4 - just updated.

I had this problem with Quicktime, it does not record screen audio output but only what is picked up by the built-in microphone. So if I put on a YouTube video and use Mac Speakers, the built-in microphone picks it up. If I use Airpods for speaker and microphone, and set audio so system or Airpods, it does not record the video output. I solved this by installing an third party plug-in BlackHole 16ch, which is a hack to allow recording of audio output and not just what the microphone picks up.

This exact same problem occurs with Capture except that the BlackHole plug-in does not work and I can only record audio output of PC if recording input through the built-in microphone.

I hope this helps as it is a required feature and I would rather use Capture as opposed to Quicktime.

[GrantDerepas]

Same issue with 89.0.4 on Windows 11.

Only the selected microphone audio is recorded, no audio from the actual applications being recorded.

[Jay · Accepted solution]

Hi everyone, Dropbox Capture isn't intended to record audio from the screen or machine itself.

 It only allows input from a microphone or an external input device.

[enlai]

Is this on the roadmap? Other screen capture apps (e.g. SnagIt) have the option to record audio from the computer as well. Thanks.

[jamesbailey01]

That's rubbish - Dropbox should fully disclose that in the description of the CAPTURE function

Specifically got a subscription for this which I will now be cancelling

[ToshaFoxx]

i’m glad that I finally found the answer to this question because I’ve been looking for hours yesterday and today and I’ve assumed that the option for recording system audio and microphone audio was not an option. This was one of the main reasons I jumped into going with a professional plan with Dropbox, because of the feature to be able to record the screen, assuming that I would also be able to hear the audio of a video that I might be playing while using the screen record option while this is a cool feature to have since I do intend to make instructional video it’s really kind of a bummer to not be able to hear the system audio with all of the different options that are out there for something like this that allow for system audio recording you would think dropbox would enable that as a feature. I hope someone sees this it makes me wonder how many others have jumped into a paid plan with Dropbox thinking that this would be an option you guys need to seriously consider , adding that as a feature .

[JohnZe]

This software is utterly useless for me if it cannot record application audio. 

What a joke.