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Slow Search function and opening app stalls on ipad since Nov 2022 update

Slow Search function and opening app stalls on ipad since Nov 2022 update

Wpsm25
New member | Level 2

It's so sloooooow now. Dropbox has become almost impossible for me to use (so slow) on ipad (not on Android, tho) since the Dropbox iPad mobile app update in mid November 2022. The search function stalls out and the app itself won't display folder results for at least 5 mins after I open it (MOST of the time, but not always.) I have not found a correlation between when this happens and the time of day or any other factor. I've tried restarting the iPad (new, still has lots of storage left) and closing and restarting Dropbox. the app store does not not display any additional available patches or updates, but does note that an update happened in mid November 2022 related to search result displays.

 

I know this is not my internet connection or device as I have checked both multiple ways. Dropbox is the only app affected.

 

Is there some sort of cache I need to clear to keep the app from stalling constantly?

1 Reply 1

Hannah
Dropbox Staff

Hey @Wpsm25, thanks for letting us know about this.

 

You can definitely try to clear the cache of the Dropbox app, to see if that helps.

 

To find that option, open the Dropbox app, tap on "account" and then on the gear icon.

 

Let me know how it goes!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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