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Re: Smart Sync and Quick Preview on Mac

Smart Sync and Quick Preview on Mac

Andrew-RFLB
Helpful | Level 5
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Smart Sync causes my quick preview function (spacebar) to not function properly on my Mac. I can't preview thumbnails, or quick preview any videos or photos. Any ideas why this happens?

147 Replies 147

annienar
Helpful | Level 6
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I did ask via Twitter about this issue, specifically how to remove the smart sync because it was messing the preview of all my files.

Minato
Dropbox Staff
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Hey @annienar,

 

Has your issue been resolved by our colleagues on the twitter-verse?

 

If you require additional assistance, let me know!




Minato
Moderator @ Dropbox
https://dropbox.com/support


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annienar
Helpful | Level 6
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@minato well I had to remove it completely for everything to work again, a shame I'm really interested in the service but I value the quickpreview OSX has more =/

Minato
Dropbox Staff
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I'm sorry to hear that but it's understanable.

Unfortunately, previewing files that don't exist physically on the computer, can't be previewed,

as Smart Sync creates a shadow placehorder.

 

Don't hesitate to contact us for any other issues or suggestions you might have!




Minato
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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annienar
Helpful | Level 6
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That was not the issue, I couldn't preview files that were actually saved locally, and it also messed files outside of my dropbox folder in my computer (for example those in my desktop or my documents that weren't synced to dropbox) Of course I understand you can't preview files that' don't exist, it messed ALL my files.

Norah
Dropbox Staff
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Hey annienar, thanks for the quick response!
 
You can raise a ticket by going here in order for our team to investigate with all of our tools as they are not available through this platform.
 
Once you send us a ticket, please include the ID and I will make sure that a colleague gets on it as soon as possible.
 
Thanks in advance for your reply!



Norah
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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Lauri I.
Helpful | Level 6
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Hey Sanchez,

Does not seem to matter is it updated or a clean install. Most of the Macs in our team are updated to high sierra but few are clean installed. I just clean installed the High Sierra few days ago and installed the latest dropbox client but the same thing happens.

It happens every time when you browse preview images in finder Online Only folders, it shows few preview images and then stops showing and you have to force restart the finder to get it working again.

Let me know if you think of anything to try.

Lauri I.
Helpful | Level 6
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I've been writing about the same issue in another post and will also write a ticket.

 

My observations about the problem:

 

- Occurs when opening finder preview images (spacebar) in "Online only" folder. It show's previews for few files but after that it stops showing them and will not show any preview files even in local files outside dropbox

- Only fix is to Force quit Finder when this happens

- Everyone in our work team who use High Sierra has this problem (we all use smart sync)

- Did not happen before High Sierra

- Still happens after clean High Sierra install / installing latest dropbox client

 

Hope it will get fixed soon!

Norah
Dropbox Staff
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Hi Lauri I., welcome to Dropbox Community!
 
As I would like to help you further, I followed up via email in order to continue troubleshooting with all our tools available. 
 
Looking forward to hear from you!



Norah
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Sanchez
Dropbox Staff
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Hey @Lauri I.

Thanks for getting back to me. I’d like to put you in touch with our support team for further troubleshooting. I can have an agent reach out to you at the email address associated with your forum profile, or you can write in here https://www.dropbox.com/support too. 

Cheers! 

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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